Promotion Questions
WHERE CAN I ENTER A PROMO CODE?
You can apply a promo code during checkout. Add your items to your basket, then click ‘Continue to Checkout’. On the checkout page you’ll see a field to enter your discount code. Enter it and hit ‘Apply’. A few things to note:
I FORGOT TO ADD A PROMO CODE TO MY ORDER
We are so sorry to hear you forgot to add a promo code at checkout or did not select a promotion at checkout. We are unable to edit an order once it has been placed, as the packing slip is printed at our warehouse within moments of the order going th
DO YOU HAVE JOINING OFFERS FOR NEW MEMBERS?
From time to time, we do offer special promotions/benefits for new members who are joining.
DO YOU DO ADDITIONAL DISCOUNTS AND/OR FREE GIFTS FOR MEMBERS?
From time to time, we do offer special promotions/benefits for our Members (which may include free products, money off products/orders, or free shipping). Be sure to be opted into our marketing emails, SMS alerts, and follow our socials (Instagram, F
GIFT WITH PURCHASE PRODUCTS
If your Membership included sample / gift Products, then we reserve the right to deduct a charge for the Members Price of the Products from your refund if you cancel the Membership and do not return the sample / gift product in an unused, re-saleable
MY PROMOTIONAL CODE ISN'T WORKING
Some things to double check if your code isn't working:. Does the promotion you are trying to apply have a basket threshold? Does your basket subtotal (before shipping) reach this threshold?. Have you already redeemed this promotion? As most of our p
MY FREE PRODUCT PROMOTION IS MISSING FROM MY ORDER
We are so sorry to hear this! We would recommend double checking your order summary, as sometimes this can be missed! If you check your order summary and can still not see your free gift, reasons that you may not have received your free product are t
FREE TOTE BAG PROMOTION
Are you having trouble adding your free Tote Bag on the App?. We’ve spotted a little glitch on our App where the free Tote Bag (gorgeous, we know!) is accidentally charging £11.10 at checkout, even when your order is over £50. Don't worry, we are on