Delivery
CAN I SEND GIFTS TO THE US?
Unfortunately, sending gifts to the US from a UK account and website is not possible. You can only place an order successfully in the UK with a UK based billing and shipping address. Therefore, no orders will be created outside of this. In the case t
I RECEIVED A DUPLICATE ORDER/ ITEMS I DID NOT ORDER
We are so sorry to hear you received a duplicate/double order and/or items you did not order. Please reach out to our Member Happiness team via our contact form HERE and we can investigate this further for you.
DIVERTING YOUR EVRI ORDER TO A PARCEL SHOP
When you place an order (and it is being delivered by EVRI), you have a limited window of time to redirect it to a Parcel Shop for pickup. This option is available from the moment your order is shipped until it's assigned to a delivery driver. You ca
DIVERTING YOUR EVRI ORDER TO A LOCKER
When you place an order (and it is being delivered by EVRI), you have a limited window of time to redirect it to a secure locker for pickup. This option is available from the moment your order is shipped until it's assigned to a delivery driver. To r
CAN I GET AN INVOICE FOR MY ORDER?
You can easily access a summary of your order in the Order History section of your account. This summary provides a breakdown of the items purchased, the total cost, and the date of the purchase.
SOMETHING IS MISSING FROM MY ORDER
We're sorry to hear that you've received an incomplete order. If you are missing one or two items from your order, please contact Member Happiness and we'll get back to you within 48 hours. If you are missing three items or more from your order, we m
DELIVERY OPTIONS AND CHARGES
WE DELIVER TO... At the moment we deliver to the USA and the UK. We're working on expanding that, but it's complicated. DELIVERY OPTIONS AND CHARGES:. UK Standard (EVRI 2 to 3 business days): £3.45. UK Express (EVRI next business day): £5.95. The fol
WHICH COUNTRIES DOES BEAUTY PIE CURRENTLY SHIP TO?
We currently only ship to the UK (shipping as usual to Northern Ireland, excluding Channel Islands) and the US, but we do hope to expand in the future. Please follow our social media pages or sign up to our newsletter to be the first to know when we
HOW MUCH DOES BEAUTY PIE CHARGE FOR SHIPPING/DELIVERY?
We offer two options for shipping; Standard and Next Day. If you are a Beauty Pie+ Annual Member, you receive free Standard Shipping on all orders £35 or more. If you are a legacy Monthly, Beauty Pie+ Starter Annual, or Non-Member shopping, you get f
HOW LONG DOES DELIVERY TAKE?
If you chose our standard service (shipped with EVRI), please expect 2-3 working days for your delivery. If you have not received your order after 5 working days, please login to your account and visit the Orders page which will show all your recent
HOW CAN I FIND OUT WHERE MY ORDER IS?
You can track your order by logging into your account and going to the 'Order History' page, which will show you all your recent orders. You will then be able to select the relevant order and track the parcel via the delivery service's website. Alter
DOES THE PACKING SLIP HAVE PRICES ON?
No it doesn't - so if you're sending a BEAUTY PIE pink box as a gift, there's no need to worry about the recipient seeing any prices.