CAN I CHANGE MY DELIVERY ADDRESS ONCE I'VE PLACED AN ORDER?Updated 5 days ago

We are sorry to hear the address on your order is incorrect or the address is missing information. To deliver our BEAUTY PIE members their pink boxes as quickly as possible, orders are processed as soon as they are received in our warehouse and as such we cannot cancel or update/change addresses.

If your order has already been dispatched, the courier will return this to us if it is undeliverable at the entered shipping address. For orders that are returned to us, we will reach out directly for next steps. If you have any questions, contact us.

If the tracking is stating your parcel was delivered, please be sure to check with all relevant neighbours, anyone else at your property, with a reception desk, in any usual safe places and around the property.

In the case that your order is delivered to an incorrect address or to a location/place where you have not been able to retrieve this, then please complete the relevant 'Denial of Receipt' Form so that we can investigate this further. 

Once the relevant checks have been made, should you still be unable to locate your parcel, please complete and return the attached 'Non-receipt of Goods' form.