# beauty-pie-production > Public Help Center articles for beauty-pie-production. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [CAN I USE MY BEAUTY PIE MEMBERSHIP DISCOUNT AT LIBERTY?](https://help.beautypie.com/en-US/can-i-use-my-beauty-pie-membership-discount-at-liberty-6429706.md): Yes, you can! We love seeing our members in real life. If you're planning a trip to Liberty London, here is how your membership works in-store: Unlock Member Prices: When you're ready to pay, simply tell a member of the Liberty staff that you're with Beauty Pie, and they'll make sure your member discount is applied. Join In-Store: If you're shopping with a friend who hasn't joined the club yet, they can sign up for a Beauty Pie membership right at the in-store Beauty Pie counter. Online Shopping: Your Beauty Pie discount only applies to physical shopping at Liberty, so it won't work on the Liberty website. Returns: Liberty in-store purchases are unable to be returned to Beauty Pie, please reach out to Liberty for any returns queries for items you purchased in store. Liberty is unable to take returns from purchases made online at beautypie.com. For items purchased at beautypie.com, please reach out to Beauty Pie's Member Happiness team directly. Note: The Liberty Beauty Drop subscription and your Beauty Pie membership are two entirely separate entities, so perks cannot be combined or transferred between the two. - [I ALREADY HAVE A MEMBERSHIP, WHY ARE YOU CHARGING ME FOR ANOTHER?](https://help.beautypie.com/en-US/i-already-have-a-membership-why-are-you-charging-me-for-another-6429714.md): We are sorry to hear it appears you are being charged for a membership before your annual renewal. This could be for a few reasons. One could be you are not logged in, so you are shopping as a non-member. Double check you are logged in by clicking the small person icon at the top of the screen. If it says 'Login' or clicking on it takes you to the login screen, you were not logged in. If you are logged in and a membership is still being added to your cart, it could be because your membership has expired and failed to renew. You can double check your membership status by going to the 'Profile' section and hitting 'Membership & Billing'. There you can see if the status of your account is 'Active' or 'Inactive'. If you've successfully double checked that you are logged in and have an active membership and you are still having trouble, please reach out to the Member Happiness team HERE. - [IS THERE A DIFFERENCE BETWEEN BENEFITS FOR BEAUTY PIE+ AND BEAUTY PIE STARTER?](https://help.beautypie.com/en-US/is-there-a-difference-between-benefits-for-beauty-pie-and-beauty-pie-starter-6429771.md): Great question! We currently have two memberships available. All membership options unlock access to members' prices on high-end products, direct from our beauty warehouse. Beauty Pie+ - £59/year (less than £5/month) Welcome gift Choice of samples on orders over £50 Free standard shipping over £35 Anniversary gift Unlimited Shops PLUS access to Beauty Candy Deals, Free Shipping Weekends, Sample Sales and more Beauty Pie Starter+ - £29/year Free standard shipping over £50 You can shop 4x/year - [HOW DO I VIEW MY MEMBER BENEFITS?](https://help.beautypie.com/en-US/how-do-i-view-my-member-benefits-6429772.md): It's great to hear that you're excited to make use of your member benefits! You can view your member benefits by logging into your account and clicking the Profile icon to see the dropdown menu, then clicking the "Member Benefits" section. You can check which Member Benefits you are eligible for from within this section of your profile. Activated offers will have a green label, and they will then be applied to your next order. If the offer has options to choose from, such as the Anniversary Gift, once activated the gift selector will show in your Shopping Basket for your next shop until the offer expires. Some offers are automatic, such as free shipping over the threshold. This will automatically apply in your basket, and does not need to be activated. - [WHAT BENEFITS DO I GET AS A MONTHLY MEMBER?](https://help.beautypie.com/en-US/what-benefits-do-i-get-as-a-monthly-member-6429773.md): The Beauty Pie Monthly membership is a legacy membership that is no longer available to join on. As a Beauty Pie Monthly member, you will have access to high-quality skincare, makeup, and more at industry insider prices, in addition to a few other member-only perks. Monthly members will have access to occasional gifts with purchase promotions, free shipping on orders over £50, Beauty Candy, and warehouse sales. Want even more insider perks and access? Check out our Beauty Pie+ annual membership option HERE. - [WHAT BENEFITS DO I GET AS A BEAUTY PIE+ ANNUAL MEMBER](https://help.beautypie.com/en-US/what-benefits-do-i-get-as-a-beauty-pie-annual-member-6429774.md): As a Beauty Pie+ annual member, not only will you have access to high-quality skincare, makeup, and more at industry insider prices, but you'll also enjoy a range of exclusive perks. Start your new membership with a delightful welcome gift and receive a special anniversary gift with each renewal. Every order over £50 comes with the added bonus of free samples, allowing you to explore new favourites. Plus, enjoy free standard shipping on all orders over £35, making it even easier to stock up on your beauty must-haves. If you are on a legacy monthly membership, Beauty Pie Starter annual membership or a non-member, you get free standard shipping on all orders above £60. With Beauty Pie+, you can experience the best in beauty without the luxury price tag. - [HOW DO I CANCEL MY MEMBERSHIP?](https://help.beautypie.com/en-US/how-do-i-cancel-my-membership-6429818.md): We're sorry to hear you want to cancel your membership! You can follow the steps below to cancel/close your account. However, before you do that, check out this link HERE that showcases all the great things you get from a Beauty Pie membership. Give it a read and hopefully we can convince you to stay. There's so much to Beauty Pie, alongside all the fantastic skincare and makeup we have a range of top quality fragrances, candles, and supplements, all with the same ethos that you should have the best quality products there are, but you shouldn't have to pay the markups that traditional beauty brands charge. If after reviewing this, you still wish to cancel: 1. Log into your Beauty Pie account 2. Head to "Membership & Billing" on the top right-hand side dropdown 3. Select CANCEL next to your active membership 4. You will be presented with your membership end date If for any reason you are unable to cancel your membership, please submit a cancellation request HERE. Please allow at least 72 hours before your next renewal so we have time to process your request. The above instructions are for Annual Beauty Pie+ Memberships, Annual Beauty Pie+ Starter Memberships and legacy Monthly memberships, terms and conditions apply. Beauty Pie+ Memberships (annual) - If you're on an annual membership, and inside your cooling-off period, you may be entitled to a refund of your membership fee. See here for details. If you are outside of the initial 14-day cooling-off period, we can cancel your auto-renewal at any time, no further membership payments will be taken and your membership will expire at the end of its current term. Monthly Memberships - If you cancel your membership within 14 days of purchase, you may be entitled to a refund of your membership fee. See here for details. If the 14-day cooling-off period has lapsed you will still be able to cancel your membership at any time, however, you will not be refunded your membership fee. - [I'M IN MY 14 DAY COOLING OFF PERIOD BUT I'VE PLACED AN ORDER. CAN I CANCEL?](https://help.beautypie.com/en-US/i-m-in-my-14-day-cooling-off-period-but-i-ve-placed-an-order-can-i-cancel-6429852.md): If you have not placed an order during your cooling-off period and you cancel, you'll be refunded any membership fee paid, and your membership will be terminated. If you have placed an order, read on here: You can return your order in the same hygienic, resalable condition that you've received from us for a refund of the products and your membership fee. You can contact our Member Happiness team HERE for a return authorization. If you've already used the products, if they are no longer in a resalable condition, or if they are not returned to us, you may be eligible for a partial refund of your membership fee based on your use of your Beauty Pie membership benefits during that time. If no refund is due after this fee is charged, we can still cancel the auto-renewal on your membership so that you are not charged for a second months/years subscription fee, and you can continue to use the membership until the end of its term. - [HOW CAN I CHANGE MY PAYMENT METHOD?](https://help.beautypie.com/en-US/how-can-i-change-my-payment-method-6429863.md): Once signed into your Beauty Pie account you can use the 'Membership & Billing' tab to add to or amend your saved payment option. All you need to do is hit the 'Update Payment Details Button'. Please be advised that you must have one Payment Method on file at any time. - [WHY HAS THE PRICE OF A PRODUCT CHANGED?](https://help.beautypie.com/en-US/why-has-the-price-of-a-product-changed-6429870.md): Beauty Pie is a luxury beauty buyers' club. Our prices are dynamic and based on the prices we get by buying large orders of products direct from our labs and suppliers. This means that the price of an item may go up or down slightly, depending on a variety of factors, including the size of the batches we order, the global market for raw ingredients and packaging materials, shipping methods (boats, trains, planes and trucks), import duties, and operational necessities, including safety measures within the supply chain. Of course, our product development and supply chain teams work steadfastly, negotiating hard on behalf of our members, and whenever possible taking advantage of our size and scale (while never compromising on quality). Prices may go up or down slightly, and if we hit a tipping point in order quantities, they can drop quite dramatically. For more information about what goes into a Beauty Pie members' price you can read HERE. - [WHEN WILL A PRODUCT BE BACK IN STOCK?](https://help.beautypie.com/en-US/when-will-a-product-be-back-in-stock-6429872.md): As soon as we have an update, we'll share the expected return date for any out-of-stock item on the individual product page. If you'd like to receive an email notifying you as soon as the product is back in stock, please enter your email address in the box on the product page. - [WELCOME AND ANNIVERSARY GIFTS](https://help.beautypie.com/en-US/welcome-and-anniversary-gifts-6915943.md): Will I get a welcome gift when I join?. We love welcoming new members with a little something! If you're eligible for a welcome gift, we'll email you a code to redeem it. Keep an eye on your inbox (and your junk or spam folder, just in case). What ab - [I'VE SEEN YOU COMPARE PRICES OF SPECIFIC PRODUCTS. HOW DOES THAT WORK?](https://help.beautypie.com/en-US/i-ve-seen-you-compare-prices-of-specific-products-how-does-that-work-6429707.md): Yes, you may have seen price comparisons with competitor products on our website or in our ads. We carry out regular price checks at a variety of well-known online retailers. Prices may vary among other retailers or other regions. Named brands may sell other products at different prices. While extensive efforts have been taken to ensure products are comparable, products and retail prices can vary - so we always encourage you to compare before you shop. - [ARE BEAUTY PIE PRODUCTS IDENTICAL TO OTHER PRODUCTS ON THE MARKET?](https://help.beautypie.com/en-US/are-beauty-pie-products-identical-to-other-products-on-the-market-6429708.md): No. We work with world-renowned skincare scientists, makeup artists, dermatologists and nutrition experts to help us create high-performance, premium formulations exclusively for Beauty Pie. Each product is produced to our own unique specifications, from the ingredients we use to the packaging we choose. As a result, and because BEAUTY PIE products are only available to purchase from our website (with a handful of special exceptions), the Traditional Retail Price we quote may not always represent the price of any specific comparable product at any particular time or in every location. We love to encourage everyone to compare our prices before they shop - just to see how worthwhile a BEAUTY PIE membership can be. - [HOW DO WE CHOOSE WHICH PRODUCTS TO COMPARE OURS TO?](https://help.beautypie.com/en-US/how-do-we-choose-which-products-to-compare-ours-to-6429709.md): Because we work with the world's leading labs to formulate products exclusively for us, there may be differences between our products and the ones we compare them to. For example, we keep our packaging high-quality but minimalist (and as recyclable as possible) because we believe that you shouldn't be paying more for unnecessarily wasteful packaging. To ensure our Traditional Retail Prices are current, we regularly audit them nationally with a variety of well-known online and offline retailers. - [CALIFORNIA PROPOSITION 65 WARNINGS](https://help.beautypie.com/en-US/california-proposition-65-warnings-6429710.md): We appreciate your concern regarding the California Proposition 65 warnings seen on our website and labels. We want to assure you that all Beauty Pie products meet the highest industry standards and are safe for their intended use. These warnings are required by law for sales to customers located in California. WHAT IS PROPOSITION 65? Proposition 65, or the Safe Drinking Water and Toxic Enforcement Act of 1986, was passed by California voters to help reduce exposure to chemicals the state considers toxic. The law requires that California residents be warned about possible risks from exposure to chemicals found in products. WHY DOES BEAUTY PIE INCLUDE THIS WARNING? Businesses are required to follow this law for California customers. Some of the chemicals listed are naturally occurring and exempt, but for transparency Beauty Pie has adopted a cautious approach to labeling. This means the warning may appear on some products as a legal precaution. WHY IS THE WARNING INCLUDED ON PRODUCTS SOLD OUTSIDE CALIFORNIA? To ensure compliance and simplify our labeling process, we apply the Prop 65 warning when required to some products sold in the US, regardless of the customer's state. - [COMPARISON TABLES - WHO WE MEASURED OURSELVES AGAINST](https://help.beautypie.com/en-US/comparison-tables-who-we-measured-ourselves-against-6429711.md): Beauty Pie C-Wave Dual Light LED Treatment Mask compares to: The Light Salon, Omnilux Contour Face, Current Body Series 1 Beauty Pie The Dynamo Deep LED Collagen-Boosting Mask compares to: Current Body Series 2, QMS, Omnilux Men LED Mask Beauty Pie Triple Hyaluronic Acid Lipopeptide Serum compares to: Dr. Barbara Sturm Hyaluronic Serum, Skinceuticals Hyaluronic Acid Intensifier Multi-Glycan 30ml, 111Skin Hyaluronic Acid Booster Serum Beauty Pie Extreme Retinal Triple Renewal Serum compares to: Augustinus Bader The Retinal Serum, Omorovicza Midnight Renewal Serum, Murad Retinal ReSculpt Overnight Treatment Beauty Pie Youthbomb 360 Radiance Concentrate Serum compares to: Augustinus Bader The Serum, Dr. Sebagh Supreme Maintenance Youth Serum, Dr. Barbara Sturm Super Anti-Aging Serum Beauty Pie Wrap Star Tubing Mascara compares to: Victoria Beckham Beauty Future Lash Mascara, Hourglass Unlocked Instant Extensions Mascara, Milk Makeup Kush High Roll Tubing Mascara Ingredients and specifications of comparable products will vary. Information checked November 2025 on brands' own websites. Subject to change. T&Cs apply. - [C-WAVE LIGHT FACIAL DUAL LIGHT LED TREATMENT FAQs & TROUBLESHOOTING GUIDE](https://help.beautypie.com/en-US/c-wave-light-facial-dual-light-led-treatment-faqs-troubleshooting-guide-6429751.md): FAQs: What skin type is this suitable for? Skin Type: All skin types & tones (contraindications of LED listed here.) What are the contraindications? Contraindications of LED devices listed here. What are the wavelengths of the device? C-Wave Facial Mask - Red at 630nm & Near Infrared at 830nm +/- 10nm C-Wave LED Mask For Neck & Decollete: Red: 633nm; Near Infrared: 830nm Can I travel with it by plane? This product does contain a Lithium Battery, so please check with your specific airline terms on transporting lithium batteries. Troubleshooting: We're sorry to hear you're having trouble with your LED device. To help you quickly resolve your query, please first try these troubleshooting tips. *Older Device? Purchased before February 2024? Please contact us HERE for assistance. System not turning on or turning off after a short period: The controller's three blue lights should illuminate continuously when fully charged. If only one light is flashing, the controller needs charging (which can take up to 8-10 hours). While it is charging it may have one solid and one blinking light. It will have 3 solid blue lights when it is fully charged. Is the system unplugged from the wall mains? *IMPORTANT: The system will not work while charging. System is not charging: Is the USB charging cord firmly inserted into the device? You should hear a click when it is in place. Does the power indicator light blink when plugged in? (1 light blinking indicates it is empty and needs to be charged. While it is charging it may have one solid and one blinking light. It will have 3 solid blue lights when it is fully charged.) For full charging instructions, view page 11 of the user manual. A full charge from a depleted state may take up to 8 hours, but this can vary significantly depending on battery age and other factors. As with any electronic device containing a battery, you may notice changes in your mask's charging time over time. Treatment time: Each LED mask treatment should last between 9.5 and 10.5 minutes; however, this may vary depending on the age of the mask. Mask doesn't fit quite right? Here's a quick tip which may help: Try using the larger strap to sit on top of your head, almost like a headband! This helps keep the mask secure and in place. Use the smaller strap to wrap around the back of your head, holding the mask close to the face. This combination can provide a comfortable and effective fit. Please feel free to adjust both straps a bit until you find what feels best for you. - [DO YOU SELL SAMPLES?](https://help.beautypie.com/en-US/do-you-sell-samples-6429766.md): Those on Beauty Pie+, our annual membership, currently get the option to select a free sample on all orders above £50. We don't currently have samples for all our products, but our product development team is working to offer more samples across all categories, including our fragrance and colour/makeup categories. We are also excited to now have sample sachets of our Superluminous Tinted Skin Glow Serum available for purchase! You can shop for these HERE. We do not currently have samples of our Everyday Great Skin Foundation, but this is something our team is looking to offer in the future. In the meantime, check out our shade wheel on the product page or reach out to our Member Happiness Team HERE and we can help. If you are not seeing a sample at checkout, please ensure you are a Beauty Pie+ member with £50 or more in your basket. If you are a legacy monthly member, on the Beauty Pie Starter+ membership, or shopping at our non-member price, you are not eligible for a free sample at checkout. We are unable to provide samples out-with the checkout process. - [WHERE CAN I FIND THE BATCH NUMBER ON MY PRODUCT?](https://help.beautypie.com/en-US/where-can-i-find-the-batch-number-on-my-product-6429779.md): If you have received a damaged or faulty product, we will request the batch number where necessary to assist in our investigation of the issue. The batch number is usually a 4-6 digit number printed or embossed on the product/product box. This can usually be found on the base of the product or imprinted into the crimped seal if the product is in a tube. It can also be located on the bottom of the carton (outer packaging) if the product arrived in a carton. It will NOT begin with the letters AW (this is the artwork number). While we appreciate your help, please prioritize your safety. If confirming the batch number could be hazardous, please let us know so we can assist you in a different way. If you still require assistance with locating the batch number on your product, please note this in the batch number field when filling out the contact form and our Member Happiness Specialists will be happy to help! - [WHY IS MY FAVOURITE PRODUCT OUT OF STOCK?](https://help.beautypie.com/en-US/why-is-my-favourite-product-out-of-stock-6429786.md): We know it can be super-frustrating when products you love are out of stock. The main reason for running out of products is the sheer number of moving parts in our supply chain: our insistence on working only with the very best labs means we're sourcing from more than twenty different countries, and as well as delays in things like packaging, production runs and logistics, the raw materials we work with can be affected by harvesting and climate issues, too. We try and always keep reserves of 'safety stock' for when things like this happen, but sometimes if the delays are significant, even those 'emergency supplies' can run out, and that's when things go out of stock for a while. When that happens, we'll always try our best to let you know how long the wait might be, and suggest any suitable alternatives, too. You can also sign up for alerts to be notified when out of stock items come back in - just visit the product page and enter your email address. Thanks for bearing with us! - [WHAT IS THE SHELF LIFE OR EXPIRATION DATE OF YOUR PRODUCTS?](https://help.beautypie.com/en-US/what-is-the-shelf-life-or-expiration-date-of-your-products-6429788.md): In line with industry standards, most cosmetics have a shelf life of 36 months, meaning if the product is unopened and stored properly, it will remain safe and efficacious. The expiry date of a product depends on its PAO (Period-after-opening). This will be displayed on the product's packaging. These symbols identify the useful lifetime of a cosmetic product after its package has been opened for the first time. M indicates 'month', and the number indicates the number of month(s). Therefore, if the symbol is 12M, it means it is recommended to use up the product in 12 months after opening. We are unable to confirm the manufacture date of specific products as this is considered proprietary information. Please be assured that all products available for purchase on site are safe to use and will allow enough time to finish the product as directed. - [I'VE SEEN YOU COMPARE PRICES OF SPECIFIC PRODUCTS. HOW DOES THAT WORK?](https://help.beautypie.com/en-US/i-ve-seen-you-compare-prices-of-specific-products-how-does-that-work-2-6429806.md): Yes, you may have seen price comparisons with competitor products on our website or in our ads. We carry out regular price checks at a variety of well-known online retailers. Prices may vary among other retailers or other regions. Named brands may sell other products at different prices. While extensive efforts have been taken to ensure products are comparable, products and retail prices can vary - so we always encourage you to compare before you shop. - [ARE SAMPLES AVAILABLE?](https://help.beautypie.com/en-US/are-samples-available-6429807.md): We don't offer samples, but we recommend trying out our new, expert-customised, Skincare Quiz. This is designed to offer instant and personalized product recommendations tailored to your specific needs. You can take this quiz HERE. This new feature aims to provide a seamless and efficient experience for our members. We're working on the same for supplements, haircare, and body products - including building new technology to help find your perfect foundation shade match at the click of a button! If you are looking for a color shade match, please contact Member Happiness HERE and we'll pass this onto our Product Experts who will then match you to your most suitable shade. - [ABOUT PLASTIC NEUTRAL](https://help.beautypie.com/en-US/about-plastic-neutral-6429808.md): You'll notice this 'Plastic Neutral' logo beginning to appear in relation to some of our products. What it means is that wherever you see this symbol, you can be assured that no new plastic was generated at any point in its life cycle (providing, of course, you recycle it when it's empty). To ensure that the basis for this claim is clear and objective, the logo will only be applied to products that meet the following criteria, all of which will be backed by supporting evidence: The product packaging is 100% recyclable and widely recycled by consumers. ('Widely recycled' means packaging that is collected by 75% or more of local authorities across the UK.) The product packaging contains a high percentage of recycled plastic materials. (The maximum level of virgin plastic permitted will be 60%, but our intention is to reduce this over time.) The product itself is not made of plastic (the logo would not be appropriate for use on, for example, a plastic product, even if the product's packaging is 100% recycled and recyclable.) Where the product packaging contains any virgin plastic at all, the total weight of virgin plastic is offset using a reputable and verifiable offsetting scheme. (Where a Plastic Neutral claim is based on offsetting, information about the claim and the offsetting scheme used will be prominently displayed - i.e. on the relevant Product Description Page.) While the Plastic Neutral claim relates to the full life cycle of a product, it will always be made clear to customers that the claim refers to the advertised product only, and not all Beauty Pie products. Claims do not necessarily relate to the production of products, which may for example include plastic machinery or containers as part of the supply chain. - [Are Your Products Non-Comedogenic?](https://help.beautypie.com/en-US/are-your-products-non-comedogenic-6429810.md): Comedogenic products are those which promote the formation of "comedones" (blackheads and whiteheads). Testing ingredients and products for comedogenicity isn't a standardized procedure and involves additional testing. There are lists of "perceived" comedogenic ingredients out there, but often it comes down to the skin type of the individual and how their skin tolerates ingredients. Therefore, it would be difficult for us to advise which of our products would fit into this category specifically. - [WHERE ARE BEAUTY PIE PRODUCTS MADE?](https://help.beautypie.com/en-US/where-are-beauty-pie-products-made-6429830.md): We source our products from world leading third-party labs and edit our selection via their finest formulations - from makeup to moisturizers! Our cruelty free luxury beauty products are often custom-made by the best chemists, noses, aromatherapists and skincare and product development experts. - [WHAT DOES CLEAN BEAUTY MEAN TO BEAUTY PIE?](https://help.beautypie.com/en-US/what-does-clean-beauty-mean-to-beauty-pie-6429837.md): As most people know, there is no standard definition of the term "clean beauty" - and it's up to every brand to create their own rules around how they formulate their products. For us, that means being transparent about what "clean beauty" means to us - so we've outlined our commitments here. Safety always comes first. We do extensive research into the safety of both our ingredients and our suppliers, and our products are assessed by independent third-party expert toxicologists to ensure they are safe and comply with requirements in the UK and the US. Our main driver when developing products is performance. We don't think of ingredients in binary terms of 'natural' or 'synthetic,' we look for the ingredients that are the highest-quality, safe to use and proven to produce exceptional results. We are, however, committed to a sustainable approach to both ingredients and packaging, and you can read more about our environmental commitments here. We believe in being totally transparent about the ingredients we do and don't include. On each product page, you'll find the full ingredients lists, so there are no surprises. Many - but not all - of our products are vegan (and where they are, we make it clear on product pages). At Beauty Pie, we do not believe in or authorize animal testing for our products or the ingredients that go into our products. This means we do not do animal testing, our suppliers do not do animal testing, we do not pay people to do animal testing for us, nor do we sell our products in places where animal testing is required. When we describe our products as 'clean', we mean that we formulate products without certain specific ingredients. As a start, we formulate to comply with both the UK's and the USA's stringent requirements, which means excluding 1,500+ ingredients. In addition, at Beauty Pie we also choose to formulate without the following ingredients: Parabens, Hydroquinone, Benzoyl peroxide, Benzophenone, Formaldehyde, Triclosan, MIT (Methylisothiazolinone), PHMB, Cocamide DEA, MCT (Methylchloroisothiazolinone), CI 17200 (RED 33). - [ARE BEAUTY PIE PRODUCTS CRUELTY FREE?](https://help.beautypie.com/en-US/are-beauty-pie-products-cruelty-free-6429846.md): At Beauty Pie, being cruelty free means that products are not tested on animals - and none of our products are. We are aware that there is no universal definition for cruelty free, and it can mean different things to different people. For this reason, when speaking about our silk products or our boar bristle hairbrushes, we do not include the cruelty free logo and do not explicitly make that claim. - [DOES BEAUTY PIE PERFORM TESTING ON ANIMALS?](https://help.beautypie.com/en-US/does-beauty-pie-perform-testing-on-animals-6429859.md): At BEAUTY PIE, we do not believe in or authorize animal testing for our products or the ingredients that go into our products. This means we do not do animal testing, our suppliers do not do animal testing, nor do we pay people to do animal testing for us. Each of our product information files contains a declaration from the supplier that their products are not tested on animals, and that the ingredients comply with the European Ban on Animal Testing. - [BEAUTY PIE CANDLE CARE](https://help.beautypie.com/en-US/beauty-pie-candle-care-6429867.md): Candle Care: Our candle range is made by some of the world's most renowned labs, expertly manufacturing and often custom-making the very best formulations. Our candle fragrances are developed in Grasse, the birthplace of perfumery. As a result, our Luxury candles require a certain level of care! Please be advised that this is common practice for luxury brands selling candles of a high quality to advise such upkeep. Trim the Wick - Before lighting your Beauty Pie candle, we recommend you trim the wick to be no longer than 5mm. By shortening the wick you allow it to burn more slowly, evenly and this will help to mitigate any smoke marks around the edge of the glass. Realign the Wick - After extinguishing your candle, once the wax has cooled slightly, you can then re-centre and straighten the wick to ensure an even burn. Safety - Never leave a burning candle unattended and always burn out of reach of children and pets. Do not burn a candle on or near anything that can catch fire. Always place your candle on a level, heat resistant, non-flammable surface. It's advised to choose an area free from drafts to avoid uneven burning. If the bottom of the hot candle glass comes in contact with a cold material, the glass may crack due to the dramatic temperature changes. Our candles fully comply with safety standards and we continue to remain confident in their quality with the advised care instructions listed on our site. - [WHERE'S THE WISHLIST?](https://help.beautypie.com/en-US/wheres-the-wishlist-6921279.md): Our wishlist feature isn't currently available on our new site, so you won't be able to save or view a wishlist for now. If there are products you're keeping an eye on, we'd recommend noting them down or adding them to your basket until you're ready - [CAN I SEND GIFTS TO THE US?](https://help.beautypie.com/en-US/can-i-send-gifts-to-the-us-6429712.md): Unfortunately, sending gifts to the US from a UK account and website is not possible. You can only place an order successfully in the UK with a UK based billing and shipping address. Therefore, no orders will be created outside of this. In the case that any orders are created but with a shipping address outside of the UK, these will be rejected and cancelled automatically by our warehouse. Then a member of the team will reach out to let you know and refund you. - [I RECEIVED A DUPLICATE ORDER/ ITEMS I DID NOT ORDER](https://help.beautypie.com/en-US/i-received-a-duplicate-order-items-i-did-not-order-6429755.md): We are so sorry to hear you received a duplicate/double order and/or items you did not order. Please reach out to our Member Happiness team via our contact form HERE and we can investigate this further for you. - [DIVERTING YOUR EVRI ORDER TO A PARCEL SHOP](https://help.beautypie.com/en-US/diverting-your-evri-order-to-a-parcel-shop-6429757.md): When you place an order (and it is being delivered by EVRI), you have a limited window of time to redirect it to a Parcel Shop for pickup. This option is available from the moment your order is shipped until it's assigned to a delivery driver. You can make this change to direct to a Parcel Shop by going into the EVRI tracking link, which will be shared in your dispatch email from BEAUTY PIE. Once the order arrives at your chosen Parcel Shop, you will need to bring the EVRI Tracking Reference number (found on the tracking link), as well as your Photo ID for security purposes, in order to collect your BEAUTY PIE order. This is all that is required for collection, no QR codes will be required. If you have any trouble collecting your BEAUTY PIE order from an EVRI Parcel Shop, please reach out to our Member Happiness Team using the following contact form so we can help you further: http://beautypie.com/contact - [DIVERTING YOUR EVRI ORDER TO A LOCKER](https://help.beautypie.com/en-US/diverting-your-evri-order-to-a-locker-6429758.md): When you place an order (and it is being delivered by EVRI), you have a limited window of time to redirect it to a secure locker for pickup. This option is available from the moment your order is shipped until it's assigned to a delivery driver. To redirect, simply use the tracking link provided in your dispatch email from BEAUTY PIE and choose the locker option. Once your order is ready for collection, you'll receive an email with a QR code. Take this code to the locker and scan it to open the locker and retrieve your package. Troubleshooting: Missing QR Code If you haven't received your QR code, here's what to do: Check your email: Please make sure to check your spam or junk folder to see if the QR code has been sent, but has landed in a different inbox. If you can't find it, then please double check your email address on your BEAUTY PIE account to make sure this is correct, without any errors. If the email address is incorrect, please let us know so we can investigate and update your account via this contact form, to help make sure you get the QR code for future order locker diversions: http://beautypie.com/contact Visit the locker: If you've not received the QR code, there is an alternative way to collect your parcel. You will need to go to the locker location. Once arrived, press the 'Get Help' button on the screen by the lockers. This button is orange and has a question mark icon and can be found on the top right hand side of the screen. This will provide a phone number for you to call for assistance. The locker team will ask you a few security questions to verify your identity, and then they will be able to remotely open the locker door for you so you can collect your package. Any issues with collecting your parcel using these steps, please reach out to our Member Happiness Team for help via our webform http://beautypie.com/contact - [CAN I GET AN INVOICE FOR MY ORDER?](https://help.beautypie.com/en-US/can-i-get-an-invoice-for-my-order-6429775.md): You can easily access a summary of your order in the Order History section of your account. This summary provides a breakdown of the items purchased, the total cost, and the date of the purchase. - [SOMETHING IS MISSING FROM MY ORDER](https://help.beautypie.com/en-US/something-is-missing-from-my-order-6429813.md): We're sorry to hear that you've received an incomplete order. If you are missing one or two items from your order, please contact Member Happiness and we'll get back to you within 48 hours. If you are missing three items or more from your order, we may have sent your items in separate parcels via our carrier. Please wait 48 hours for this second parcel to be delivered before contacting us. Before contacting the Member Happiness Team, we recommend checking the following: We may have sent your items in separate parcels via our carrier, this can happen if you have ordered large items, and/or bagged yourself quite the haul that our warehouse had to split the order in two to ensure the boxes are not too heavy. Sometimes parcels can be delivered at different times if they are sorted separately by the delivery courier. Most separated orders will be delivered within 24 hours of each other, but please allow a little longer at busy periods. If the item is missing from the shipping email confirmation, this means that unfortunately this item will not be shipped and has been refunded. - [DELIVERY OPTIONS AND CHARGES](https://help.beautypie.com/en-US/delivery-options-and-charges-6429815.md): WE DELIVER TO... At the moment we deliver to the USA and the UK. We're working on expanding that, but it's complicated. DELIVERY OPTIONS AND CHARGES: UK Standard (EVRI 2 to 3 business days): £3.45 UK Express (EVRI next business day): £5.95 The following postcodes are not eligible for UK express: AB, EI (ZZ75), FK, G, GY, HS, IM, IV, KA, KW, PA, PH, TR, ZE. From time to time, we do offer special promotions/benefits for our Members (which may include free shipping). You can refer to the Promotional Terms and Conditions page HERE to see what promotions are running. EXPRESS DELIVERY PLEASE NOTE IF AN ORDER IS PLACED AFTER 5PM ON FRIDAY IT WILL NOT BE DISPATCHED UNTIL MONDAY AND THE APPLICABLE WORKING DAYS DELIVERY TIME WILL APPLY. IT WILL TAKE 1-2 DAYS TO ARRIVE FROM THE TIME THE ORDER IS DISPATCHED. DAILY CUT-OFF TIMES FOR SAME-DAY DISPATCH FOR EXPRESS DELIVERY (WEEKDAYS ONLY): 5PM. From time to time, we do offer special promotions/perks for our Members (which may include free standard shipping). You can refer to the Promotional Terms and Conditions page HERE to see what perks are running. Please note that during the holiday season or when there are carrier strikes, we may use alternative carriers to ensure you receive your orders on time. Since 2021, we have invested in a carbon-offsetting program, to offset emissions associated with our package delivery. The projects chosen to offset last year's emissions are: Leeds Carbon Mineralisation: A UK-based project converting CO2 emissions into solid building materials through accelerated carbonation technology. Selcoth Burn Afforestation: A project based in southern Scotland which protects areas of woodland, maximizing benefits to native biodiversity while providing a sustainable future timber resource. Andes Microbial Carbon Mineralisation: A US-based project applying natural beneficial micro-organisms into soils alongside crop seeds. These microbes enable secure and durable CO2 storage in soils for thousands of years. GreenTrees Reforestation: A US-based project reforesting one million acres of marginal farmland. - [WHICH COUNTRIES DOES BEAUTY PIE CURRENTLY SHIP TO?](https://help.beautypie.com/en-US/which-countries-does-beauty-pie-currently-ship-to-6429834.md): We currently only ship to the UK (shipping as usual to Northern Ireland, excluding Channel Islands) and the US, but we do hope to expand in the future. Please follow our social media pages or sign up to our newsletter to be the first to know when we are sharing a bigger piece of the PIE! We are aware that some BEAUTY PIE members opt to use an international forwarding service. Please be aware that this does incur further charges (from the forwarder) to have their order shipped onto their listed address. However, we have no affiliation with these companies directly. Please be aware that you will be required to have a UK or US registered Billing, Shipping and IP address, as well as payment method. In these instances PayPal can occasionally help to get around these issues but please note this is not always guaranteed. We do not currently ship directly to Ireland. - [HOW MUCH DOES BEAUTY PIE CHARGE FOR SHIPPING/DELIVERY?](https://help.beautypie.com/en-US/how-much-does-beauty-pie-charge-for-shipping-delivery-6429842.md): We offer two options for shipping; Standard and Next Day. If you are a Beauty Pie+ Annual Member, you receive free Standard Shipping on all orders £35 or more. If you are a legacy Monthly, Beauty Pie+ Starter Annual, or Non-Member shopping, you get free Standard Shipping on all orders £50 or more. If you do not qualify for free Standard Shipping, the cost is £3.45. Express Delivery costs £5.95. The full breakdown of these charges may be found on our Delivery page HERE. From time to time, we do offer special promotions/benefits for our Members (which may include free standard shipping on all orders). You can refer to the Promotional Terms and Conditions page HERE to see what promotions are running. - [HOW LONG DOES DELIVERY TAKE?](https://help.beautypie.com/en-US/how-long-does-delivery-take-6429848.md): If you chose our standard service (shipped with EVRI), please expect 2-3 working days for your delivery. If you have not received your order after 5 working days, please login to your account and visit the Orders page which will show all your recent orders. You will then be able to select the relevant order and track the parcel. Alternatively, you can click on the tracking code included in your order dispatch email. If your order is taking longer than expected to arrive with you, please reach out using our contact form: http://beautypie.com/contact For express service expect delivery the next working day, postcode eligibility applies. Daily cut-off times for same-day dispatch (weekdays only) is 5PM GMT. Orders placed after our cut off time of 5pm will be dispatched on the following business day. Please note, if an order is placed after 5pm on Thursday it will then not be dispatched until the following day (Friday) ready for delivery on Monday. This equally applies for all orders placed after 5pm on Friday and over the weekend, which will not be dispatched until Monday ready for delivery on Tuesday. - [HOW CAN I FIND OUT WHERE MY ORDER IS?](https://help.beautypie.com/en-US/how-can-i-find-out-where-my-order-is-6429857.md): You can track your order by logging into your account and going to the 'Order History' page, which will show you all your recent orders. You will then be able to select the relevant order and track the parcel via the delivery service's website. Alternatively, you can click on the tracking link in the order dispatch email we sent to you. If you are still unable to track your order, please contact us HERE with your order number and we'll get back to you as soon as possible. - [DOES THE PACKING SLIP HAVE PRICES ON?](https://help.beautypie.com/en-US/does-the-packing-slip-have-prices-on-6429862.md): No it doesn't - so if you're sending a BEAUTY PIE pink box as a gift, there's no need to worry about the recipient seeing any prices. - [HOW CAN I UPDATE MY ADDRESS BOOK?](https://help.beautypie.com/en-US/how-can-i-update-my-address-book-6429713.md): You can update your Address Book in your account when logged in. You can have multiple addresses in this, however, we recommend removing any old addresses to avoid any accidental mix-ups with order deliveries! Please keep your default home and billing address updated in your account. This way, even if you forget to change the address during checkout, your order will be delivered to a safe location. To update your address book: 1. Log into your account. 2. Select the person icon at the top right of the screen. 3. Choose "Address Book" from the dropdown menu. 4. The top address cannot be deleted — it is the main default address and can only be edited. 5. Select 'Edit Address' and update the details before selecting 'Save'. 6. Select 'Delete' to remove any old addresses. If there is no 'Delete' option, this is the Default address. Note: If checking out on an iOS device using Apple Pay, the address saved to Apple Pay may override other saved addresses. Keep your Apple Pay address updated on your device settings. For security purposes, the Member Happiness Team are unable to make any amendments to your profile — this must be done by the account holder. - [HOW CAN I REMOVE MYSELF / OPT OUT OF YOUR MAILING LIST](https://help.beautypie.com/en-US/how-can-i-remove-myself-opt-out-of-your-mailing-list-6429754.md): We are sorry to hear that you do not find our recent mail campaigns to be relevant to you. If you could please reach out to our Member Happiness Team HERE. They would be happy to assist in removing you from our mailing list and opting out of future communication via the mail. - [DO YOU HAVE A PHONE NUMBER?](https://help.beautypie.com/en-US/do-you-have-a-phone-number-6429756.md): We are currently experiencing a higher than usual volume of contact. To ensure we can respond to every member efficiently, we are temporarily prioritizing support through email and our phone lines are closed. For the quickest response, please reach out to us via: Chat: When we're online, you can chat with us via the bottom right-hand corner widget Contact Form: HERE - We'll respond to your inquiry as quickly as possible. We appreciate your understanding and look forward to assisting you! - [I WAS CHARGED, BUT I DID NOT PURCHASE ANYTHING](https://help.beautypie.com/en-US/i-was-charged-but-i-did-not-purchase-anything-6429764.md): We understand it can be concerning to see an unknown charge from us that you don't recognize. We would be happy to help investigate this. This charge may be for the renewal of a membership (£59 for Beauty Pie+, £29 for Beauty Pie+ Starter or £10 for our legacy Monthly Membership). Our memberships renew automatically, as agreed to via our Terms and Conditions. To help us identify the charge and provide you with more information, please contact our Member Happiness team with the following information: Your full name The email address associated with your account Once we receive this information, we can look into your account history and provide you with the details of the charge. You can reach our Member Happiness team HERE. We appreciate your understanding and are here to help clarify any charges you may have questions about. - [I CANCELLED MY MEMBERSHIP, BUT I WAS CHARGED ANYWAY](https://help.beautypie.com/en-US/i-cancelled-my-membership-but-i-was-charged-anyway-6429765.md): We understand it can be frustrating to be charged for a service you thought you had cancelled. Rest assured that once you cancel your subscription with us, you will not be charged again. Our system is automated to prevent any charges after a cancellation has been processed. If you were charged recently, you may have cancelled after your most recent auto-renewal. Our membership renewals are both date and time-sensitive to when you first started the membership. If you cancel your subscription after your account has already renewed, you will still have access to the service for the duration of that billing cycle. However, you will not be charged again in the future. If you are in the 14-day cooling-off period post-renewal and you cancel your membership in the 'Membership & Billing' section of your account, you'll be refunded any membership fee paid, your membership will be terminated, and we will reach out via email confirming your refund has been actioned. If you believe you were charged in error, we are happy to help. Please contact our Member Happiness Team HERE. - [HOW CAN I UPDATE OR CHANGE MY EMAIL ADDRESS?](https://help.beautypie.com/en-US/how-can-i-update-or-change-my-email-address-6429767.md): We would be happy to help you change the email address associated with your account. You can do so by following the steps below: Login to your account Go to the 'Profile' section Click 'Edit' in the upper right-hand corner Enter the updated email address Hit 'Save' Please note that if you already have an old account with us under your new desired email, you won't be able to update your account this way. Please use a different email. - [IF I AM MOVING, CAN I TRANSFER MY UK ACCOUNT TO THE US?](https://help.beautypie.com/en-US/if-i-am-moving-can-i-transfer-my-uk-account-to-the-us-6429780.md): We are so pleased to hear that you would like to stay a member with us! At the moment, our UK and US sites operate separately. As such, we are unable to automatically transfer, change, or move memberships from the UK to the US site (and vice versa). However, we have instructions below on facilitating this transfer depending on your membership type so you can keep up with Beauty Pie through your move. If you are on a Legacy Monthly Membership: Please cancel the auto-renewal of your current membership to ensure no further renewals. Instructions on how to cancel your membership are HERE. Then when you are in your new location, you can create a new membership to rejoin on our US site HERE. If you are an Annual member: Please reach out to the Member Happiness Team HERE and we will be happy to help facilitate this for you. - [I DID NOT RECEIVE MY MEMBERSHIP RENEWAL EMAIL](https://help.beautypie.com/en-US/i-did-not-receive-my-membership-renewal-email-6429782.md): We understand how important it is to stay informed about your subscription renewal. We send out reminder emails before each annual renewal to ensure you have ample time to review your subscription and make any necessary changes. The annual renewal email is sent out around 30 days before renewal. If you haven't received your renewal email, please follow these steps: Check Your Spam/Junk Folder: Sometimes, renewal emails can be filtered into your spam or junk folder. Please double-check these folders to see if the email is there. Confirm Your Email Address: Make sure the email address associated with your account is correct. You can verify this by logging into your account and reviewing your profile information. Contact Member Happiness: If you've checked your spam folder and confirmed your email address, but still haven't received the renewal email, please contact Member Happiness HERE for assistance. We're happy to help! Important Note: If you wish to cancel your subscription and receive a refund, please follow the steps outlined HERE. - [MY MEMBERSHIP RENEWED, BUT I WANT TO CANCEL. CAN I GET A REFUND?](https://help.beautypie.com/en-US/my-membership-renewed-but-i-want-to-cancel-can-i-get-a-refund-6429784.md): We're really sorry to hear that you did not wish for your membership to renew, and for any concern caused. All of our memberships automatically renew unless a cancellation is requested ahead of the renewal. If you are in the 14-day cooling-off period post renewal and you cancel your membership in the 'Membership and Billing' section of your account. If you are on an annual membership, you'll be refunded any membership fee paid, your membership will be terminated, and we will reach out via email confirming your refund has been actioned. If you are on a legacy monthly membership within 14 days of purchase, you may be entitled to a refund of your membership fee. If the 14-day cooling-off period has lapsed you will still be able to cancel your membership at any time, however, you will not be refunded your membership fee. If you have placed an order, you can return your order in the same hygienic, resalable condition that you've received from us for a refund of the products and your membership fee. (Please note, we do not cover the cost of returns.) You can contact our Member Happiness team HERE for a return authorisation. If you've already used the products, if they are no longer in a resalable condition, or if they are not returned to us, you may be eligible for a partial refund of your membership fee based on your use of your Beauty Pie membership benefits during that time. If no refund is due after this fee is charged, we can still cancel the auto-renewal on your membership so that you are not charged for a second months'/years' subscription fee, and you can continue to use the membership until the end of its term. - [MY BASKET IS SHOWING NON-MEMBER PRICES](https://help.beautypie.com/en-US/my-basket-is-showing-non-member-prices-6429820.md): We're sorry to hear that your basket is showing Non-Member Prices. This could be linked to one of two things: 1. Your Membership has Lapsed - In order to access our Member Prices you must have an active membership with us. If your membership has failed to renew or you cancelled your account, you will need to checkout with a membership to access Member Prices once again. 2. A Technical Issue - It happens sometimes! If your membership is active but you're still seeing Non-Member Prices at checkout please contact our Member Happiness Team HERE and they'll get this sorted for you with our Technical Team as soon as possible. - [HOW DO I SIGN INTO MY ACCOUNT?](https://help.beautypie.com/en-US/how-do-i-sign-into-my-account-6429826.md): If you've forgotten your password, click on the 'Forgot your password?' button and we'll send a reset link to your registered email address. Please ensure to check junk and spam folders as sometimes we can fall into these! In addition, double check that you are on the correct BEAUTY PIE site. Linked HERE. If in doubt, you can check by looking at the country/flag at the bottom, right-hand side of the login page (left sidebar for mobile). Once you have successfully requested the password reset after typing in your email address and clicking 'Continue', you will see a confirmation on your screen. If your page does not update to this, this may mean that you have not yet successfully requested a password reset email. If you continue to have trouble accessing your account, please contact our Member Happiness team HERE. - [WHY AM I NOT SEEING MY MEMBER PRICES?](https://help.beautypie.com/en-US/why-am-i-not-seeing-my-member-prices-6429841.md): If you're in the UK please ensure you're logging onto the UK site here: www.beautypie.com or if you're in the US please ensure you're logging onto the US site here: www.beautypie.com/us. If you're logging onto the wrong domain, your email will be flagged as not recognised! Another possible solution is to try and reset your password. However, if you continue to have trouble accessing your account, please contact our Member Happiness team HERE. - [I CAN'T SEE MY SPENDING LIMIT (ALLOWANCE)](https://help.beautypie.com/en-US/i-can-t-see-my-spending-limit-allowance-6429856.md): We want to assure you that we value your membership and appreciate your loyalty. In an effort to give every member the absolute best value, we removed all spending limits/points in 2023. You may have also known this as 'allowance'. This means if you are on a Beauty Pie+ membership, you now have unlimited access to shop and save with Beauty Pie! We've heard from many members that this change has made their shopping experience even more valuable. Please be advised if you are on the Beauty Pie+ Starter membership, you still have a limit of 4 shops/orders per year. Spending limits were never 'cash' or 'credit' to spend against products and do not carry a monetary value, therefore, cannot be refunded. We heard for many years - as we launched haircare and candles, health supplements and body products - that members thought having a certain amount of spending allowance was too limiting. So we've done everything possible, over the past 2 years, to get rid of them. So now, you can shop with more freedom, more access, and more convenience! We want to assure you that this change is designed to simplify your membership and give you even more freedom to enjoy all of the amazing products Beauty Pie has to offer. We did communicate this change over several emails at the time of the change. To stay in the loop about future updates, exclusive member-only perks, and other exciting news, we encourage you to keep an eye on your email inbox and make sure you're opted in to receive emails from us. - [HOW IS PAYMENT TAKEN FOR THE MEMBERSHIP RENEWAL?](https://help.beautypie.com/en-US/how-is-payment-taken-for-the-membership-renewal-6429864.md): Your monthly or annual membership fee is automatically taken from the registered payment method you originally signed up with. If you place an order using an alternative payment method - and want to make this your default choice - you will need to update your payment details in the 'Membership & Billing' section of your account. Please note, one payment method must be stored on the account at all times. - [MY MEMBERSHIP HAS FAILED TO RENEW - WHAT NOW?](https://help.beautypie.com/en-US/my-membership-has-failed-to-renew-what-now-6429874.md): Don't worry, it's probably a hiccup related to card expirations or lost card changes - these are the most common problems. When you log into your account you'll see the option to reinstate your membership. If you wish to re-activate this within 30 days of failed renewal, please use the following steps: 1. Log into your Beauty Pie account 2. Go to the 'Membership & Billing' Section of your account 3. Scroll down to the bottom half of the page where you can view your Membership History 4. On the right-hand side of your previous membership plan, you will be able to select 'Re-activate' 5. Your Membership will be Re-activated Alternatively, if more than 30 days has passed since your failed renewal, you can simply log into your account and choose the membership plan that you wish to re-join on. By adding this to your basket and checking out, your membership will be re-activated. - [WHY DID MY BASKET CLEAR AFTER I LOGGED IN?](https://help.beautypie.com/en-US/why-did-my-basket-clear-after-i-logged-in-(july-2026)-7042744.md): We're sorry for any inconvenience! Please be assured this is not a technical issue, this is a result of an update we've made to make signing in to our website and App even easier. This will just happen the first time you login on the new system if yo - [WHY AM I UNABLE TO CHECK OUT WITH A FREE TRIAL?](https://help.beautypie.com/en-US/why-am-i-unable-to-check-out-with-a-free-trial-6429715.md): We are not currently offering a free trial membership as a joining plan. You can still enjoy all the benefits of our service by signing up for a paid membership. We have two annual membership options (Beauty Pie+ Starter and Beauty Pie+). - [DO YOU OFFER A FREE TRIAL OR MONTHLY MEMBERSHIP?](https://help.beautypie.com/en-US/do-you-offer-a-free-trial-or-monthly-membership-6429748.md): We currently do not offer a monthly or free trial membership. We have two membership options that are paid on an annual basis. You can find our memberships listed on the join page HERE. We are always testing new ways for customers to try and love Beauty Pie! - [WILL I GET A WELCOME BOX OR PRE-PICKED BOX?](https://help.beautypie.com/en-US/will-i-get-a-welcome-box-or-pre-picked-box-6429753.md): No, we are NOT a subscription box. You shop for exactly what you need or what you want, and it's shipped to you. If you are a member, you can see the typical price of each product, but you only pay our member's prices! However, if you join on the Full PLUS Membership for the first time, you will receive a Welcome Gift in your first order after purchasing the membership. This Gift will be worth £60 and you will need your basket to reach £29 in order for it to work! - [WORK WITH US](https://help.beautypie.com/en-US/work-with-us-6429763.md): We are pleased to hear you are interested in a job or internship with Beauty Pie. Please find more information about available opportunities HERE. - [WHAT MEMBERSHIP OPTIONS DO YOU HAVE?](https://help.beautypie.com/en-US/what-membership-options-do-you-have-6429789.md): We are so pleased to hear you are interested in joining Beauty Pie and want to know what our different membership options are. You can find the different membership options HERE on our join page. - [IS THERE A LIMIT TO THE NUMBER OF PRODUCTS I CAN BUY? CAN I BUY MULTIPLES AT ONCE?](https://help.beautypie.com/en-US/is-there-a-limit-to-the-number-of-products-i-can-buy-can-i-buy-multiples-at-once-6429816.md): If you have a Beauty Pie+ membership or are on a Beauty Pie Monthly legacy membership, you can shop for what you want, when you want. (We may periodically, stock levels dependent, limit certain items per member, to ensure we have enough for everyone). We do encourage members to order at least a few items at once, to save on shipping, and because it's better for the environment. If you have a Beauty Pie+ Starter Membership, you can order 4 times per year. You must be purchasing as an individual for private use and not as a wholesaler or reseller. We reserve the right to cancel orders where we believe that they are intended for resale or otherwise are in breach of these Terms and Conditions. - [CAN I PAY FOR THE PLAN IN INSTALLMENTS?](https://help.beautypie.com/en-US/can-i-pay-for-the-plan-in-installments-6429817.md): Currently, we do not have payment instalment options available for the annual Beauty Pie+. Our membership is paid annually, and you can explore the options here. - [HOW DOES BEAUTY PIE WORK?](https://help.beautypie.com/en-US/how-does-beauty-pie-work-6429828.md): Being a Beauty Pie member is like having a backdoor pass to beauty industry insider pricing. We manufacture exceptionally-high-quality products at dozens of the world's leading skincare, cosmetics, fragrance, bodycare and supplements labs (in Japan, South Korea, France, Switzerland, Germany, the UK and the USA) and our members can shop for them without paying for middlemen or ridiculous retailer markups. We are NOT a subscription box, we're the first luxury beauty buyers' club. You shop for exactly what you need or what you want, and it's shipped to you. You can see the typical price of each product, but as a member, you only pay our member's prices! You can opt to purchase at the standard price (which is still lower than Traditional Retail) or you can save even more by choosing from our membership options below. Your membership fee (per month or year) unlocks access to our exclusive member prices (think of membership as an access pass into the backdoor of all of the world's best beauty labs, where you can buy direct). You can choose from a number of different membership options on our join page HERE. And remember, if there's a membership in your basket, you'll pay our exclusive member prices at checkout (the traditional retail price of premium beauty products can be up to 10X the actual cost to manufacture it, so we think you'll be thrilled!). Need help choosing products that are right for you? You can take this quiz HERE. This new feature aims to provide a seamless and efficient experience for our members. - [DO I GET TO CHOOSE MY PRODUCTS?](https://help.beautypie.com/en-US/do-i-get-to-choose-my-products-6429845.md): Yes! We're NOT a beauty subscription box, we're the first ever luxury beauty Buyers' Club (think about a luxury Costco, but with all premium quality wellness and beauty products, straight from the world's leading third-party suppliers). You shop for what you want, when you want. Some of our members shop every quarter, others twice a month. It's completely up to you (although we do encourage buying more at once and shipping more thoughtfully). Want tailored product advice? You can take this quiz HERE. - [DOES BEAUTY PIE MANUFACTURE ITS OWN LUXURY SKINCARE AND MAKEUP?](https://help.beautypie.com/en-US/does-beauty-pie-manufacture-its-own-luxury-skincare-and-makeup-6429853.md): No we don't (nor do many premium mainstream brands). We source our luxury products from world-leading labs in the UK, France, Switzerland, Italy, South Korea, Japan, USA, Spain and Germany. These renowned labs expertly manufacture and often custom-make the very best formulations - from makeup to moisturizers! - [CAN I BUY BEAUTY PIE PRODUCTS WITHOUT A MEMBERSHIP?](https://help.beautypie.com/en-US/can-i-buy-beauty-pie-products-without-a-membership-6429861.md): Yes, you are welcome to shop at Beauty Pie without a membership, and some people like to order a few things to try before they join. You may want to put a basket together and look at the bottom line beforehand. Beauty Pie members get industry insider prices from the best skincare and makeup labs in the world, and get up to 5X more for their money. (Most members save the price of an annual membership on their first order!) - [HOW MUCH WILL BEAUTY PIE COST EACH MONTH?](https://help.beautypie.com/en-US/how-much-will-beauty-pie-cost-each-month-6429868.md): We currently have one membership available which is paid as an annual fee, rather than a monthly fee: Beauty Pie+ - £59/year (less than £5/month) More details about memberships, and how to join HERE. Your membership fee unlocks access to our exclusive member prices (think of membership as an access pass into the backdoor of all of the world's best beauty labs, where you can buy direct). You pay for your chosen beauty products and flat-rate shipping separately. - [HOW DO WE CALCULATE THE TRADITIONAL RETAIL PRICE OF EACH PRODUCT](https://help.beautypie.com/en-US/how-do-we-calculate-the-traditional-retail-price-of-each-product-6429869.md): Put simply, the Traditional Retail Price is what we estimate someone would typically pay at other retailers for a luxury product of a similar size and quality. We benchmark each of our products against products from other luxury brands, and we choose which specific products we compare ours to by looking at the formulation, ingredients, uses, claims, size and packaging - as well as taking into account traditional beauty industry markups. Because we work with the world's leading labs to formulate products exclusively for us, there may be differences between our products and the ones we compare them to. For example, we keep our packaging high-quality but minimalist (and as recyclable as possible) because we believe that you shouldn't be paying more for unnecessarily wasteful packaging. To ensure our Traditional Retail Prices are current, we regularly audit them nationally with a variety of well-known online and offline retailers. - [WHY IS THERE A MEMBERSHIP FEE?](https://help.beautypie.com/en-US/why-is-there-a-membership-fee-6429871.md): We've got a club to run and team members to pay, and membership fees help pay for salaries, programming and server costs, rent, etc. Of course if you don't want to pay a membership fee, you're welcome to shop at our non-member prices (like you would on any other beauty brand's website). - [HOW AND WHEN DO I PAY FOR MEMBERSHIP?](https://help.beautypie.com/en-US/how-and-when-do-i-pay-for-membership-6429873.md): To join Beauty Pie, simply add a membership to your shopping bag and you'll be able to shop at our exclusive members-only prices! You won't pay anything, or officially join, until you check out. If you've chosen Beauty Pie+ or Beauty Pie+ Starter, you'll pay one upfront fee for the whole year and your membership automatically renews on the same date the following year, unless you cancel. If you've chosen Beauty Pie Monthly, your membership fee will be taken on the exact day and time that you originally signed up, each month. If you joined us on the last day of the month, your renewal date will always be on the last day of every month going forward (i.e. in February, which only has 28 days, you'll renew on the 28th rather than the 29th, 30th or 31st). If you have upgraded or had a problem with your payment - resulting in a break in your first membership date - the new date and time of your re-activated membership will be your new renewal date every month. Just a quick heads-up: from 17th Feb 2025, monthly memberships will no longer be available to new joiners or re-joiners. Don't worry - if you're happy on monthly, nothing will change for you. But if you ever decide to cancel, you won't be able to switch back to monthly. We wanted to let you know so you can make the best choice for you! Payment is taken automatically using the card you registered in the 'Membership & Billing' tab. You can amend your method of payment at any time in this section. Our membership renewals are both date and time sensitive to when you first started the membership. - [WHICH PAYMENT METHODS DOES BEAUTY PIE ACCEPT?](https://help.beautypie.com/en-US/which-payment-methods-does-beauty-pie-accept-6429875.md): BEAUTY PIE accepts American Express, Debit Mastercard EEA, Maestro International, Mastercard Business, Mastercard Corporate, Mastercard Credit, Mastercard Debit Commercial International, Mastercard Debit Personal International, Mastercard Fleet, Mastercard Purchasing, Mastercard Signia, Mastercard World, UK Maestro, Visa Business, Visa Corporate, Visa Credit, Visa Debit, Visa Debit Commercial International, Visa Electron, Visa Purchasing and PayPal. Please be advised that if you're in the UK you must have a UK registered billing, shipping and IP address and payment method. Our site does not accept prepaid debit cards (like the Visa gift card, Mastercard gift card, or American Express gift card). - [MEMBER BENEFITS: WHY DO I KEEP SEEING THE SAME AND/OR ONE SAMPLE AT CHECKOUT?](https://help.beautypie.com/en-US/member-benefits-why-do-i-keep-seeing-the-same-and-or-one-sample-at-checkout-6429716.md): Our samples are all about helping you discover new favorites! The results are personalized to you based on your purchase history. If you're only seeing one option, it might be because you've already purchased or sampled that product before. Keep an eye out for new samples to try as our team is continually working on new sample offers for you! - [First Order Discount (Email/Newsletter Opt In) Promo Troubleshooting](https://help.beautypie.com/en-US/first-order-discount-email-newsletter-opt-in-promo-troubleshooting-6429718.md): We would be happy to help you troubleshoot the unique discount code you received after opting in to our email list/newsletter. Get £10 off with any first-time purchase of £60 or more when you sign up for our email newsletter. This should apply in the shopping bag automatically after reaching the threshold! This offer is only applicable to first-time purchases and cannot be combined with any other promotions. Offer limited to one use per customer. If you previously were a member or have placed an order before, the offer will not apply to your order. - [HOW TO ENSURE YOU DON'T MISS BEAUTY PIE EMAILS](https://help.beautypie.com/en-US/how-to-ensure-you-don-t-miss-beauty-pie-emails-6429719.md): You can sign up to our Beauty Pie Newsletter by scrolling to the bottom of our website and inputting your email address in the 'Keep in touch' section. Alternatively: 1. Add Our Email Address to Your Contacts — add newsletter@m.beautypie.com to your contacts to signal to your email provider that you trust our emails. 2. Manually move our emails to your 'Primary' inbox in Gmail or Apple Mail to ensure notifications. For Gmail: Find an email from us, open it, then drag it to the Primary tab. On mobile, tap the three dots in the top right corner and select 'Move to Primary'. For Apple Mail (macOS/iOS): Open one of our emails, click on our name or email address at the top, then click 'Add to Contacts'. - [MEMBER HAPPINESS DISCOUNT CREDIT CODES](https://help.beautypie.com/en-US/member-happiness-discount-credit-codes-6429759.md): Got a Store Credit Code? Here's How to Use It! Our Member Happiness team sometimes issues credit codes to show our appreciation or provide support. This article explains how to use these codes on your next order, as these unique codes are not saved to your account. How to Use Your Credit Code: Shop: Add the items you want to your cart. Proceed to your Basket: When you're ready to purchase, click on the basket icon. Enter Your Code: On the checkout page, you'll see a box labeled "Promo Code". Enter your credit code exactly as it appears (case-sensitive) and click "Apply." Check Your Discount: Make sure the discount is reflected in your order total. Complete Your Purchase: Finalize your order with your updated total. Important Notes: Credit codes may have expiration dates, so use them promptly. Some credit codes may have restrictions on the products or categories they apply to, or a minimum spend threshold. (This would be noted when the code was given to you.) Credit codes are one-time use only and are not stackable with any other promotions. If you have any issues applying your code, please contact our Member Happiness team for assistance. We hope this helps! If you have any further questions, please don't hesitate to contact us. - [BLUE LIGHT OFFERS/ PROMOTIONS](https://help.beautypie.com/en-US/blue-light-offers-promotions-6429768.md): After careful consideration, we've decided to step back from working with incentive-based affiliate partners. This decision ensures we can continue delivering exceptional products at fair prices for all of our members. That said, we remain committed to rewarding our loyal members in other ways. While we're removing external promotions, we're always looking at ways to enhance the Beauty Pie experience. We'd love to keep you updated on any future member-exclusive perks and offers. Be sure to opt into our email/SMS notifications. BLC25, BLC50, BLUEPIE and PIEMEMBER promo codes are old, expired offers that are no longer valid. If you attempt to add these to your cart, it will not work because they are expired. - [WHY CAN I NOT LOGIN TO THE APP?](https://help.beautypie.com/en-US/why-can-i-not-login-to-the-app-6429720.md): We are so sorry to hear you are having trouble logging into the app. Please ensure you are logging into the correct country by selecting 'United Kingdom' or 'United States' at the app login page. If you're logging into the wrong country on our app, your email will be flagged as not recognised. - [HOW DO I MANAGE MY ADDRESS BOOK IN THE APP?](https://help.beautypie.com/en-US/how-do-i-manage-my-address-book-in-the-app-6429731.md): To update your addresses in your address book, go to 'Settings' within the 'Me' tab in the app and select 'Address Book'. There you can make the necessary changes. - [HOW CAN I UPDATE MY ACCOUNT DETAILS IN THE APP?](https://help.beautypie.com/en-US/how-can-i-update-my-account-details-in-the-app-6429732.md): To update your email or other details, go to 'Settings' within the 'Me' tab in the app and select 'Personal Information'. There you can make the necessary changes. - [WHY CAN'T I LOGIN TO THE APP IF I'M NOT A MEMBER?](https://help.beautypie.com/en-US/why-can-t-i-login-to-the-app-if-i-m-not-a-member-6429746.md): The Beauty Pie App is available exclusively for our members. If you're not a member yet, you can join via our website to gain access to the app and our unbeatably low members' prices. - [I'M HAVING TROUBLE LOGGING INTO THE APP. WHAT SHOULD I DO?](https://help.beautypie.com/en-US/i-m-having-trouble-logging-into-the-app-what-should-i-do-6429747.md): If you're unable to log in, double check you're using the correct email/password, have selected the correct country (UK), are connected to the internet, and that the app is up to date. If you continue to have problems, try resetting your password by selecting "Forgot Password?" on the login screen. We'll send a reset link to your registered email address. Please ensure to check junk and spam folders as sometimes we can fall into these. Still having trouble? Please contact our Member Happiness team via HERE. - [HAVING TROUBLE LOGGING IN?](https://help.beautypie.com/en-US/having-trouble-logging-in-7431526.md): - Technically, you can log in with any existing email you may have and this will 'create' an account the first time you log in using it. If you log in with a new email address but are already a member with an account linked to another existing email - [WHY AM I NOT RECEIVING MY LOGIN VERIFICATION CODE ON MY WORK EMAIL ADDRESS?](https://help.beautypie.com/en-US/why-am-i-not-receiving-my-login-verification-code-on-my-work-email-address-7751417.md): If you are using a corporate or work email address (such as @yourcompany.com) and are not receiving your One-Time Password (OTP) or login verification code, your company's internal email security system is likely blocking our automated emails. Many b - [IS THE APP AVAILABLE FOR ANDROID DEVICES?](https://help.beautypie.com/en-US/is-the-app-available-for-android-devices-6429721.md): We really appreciate you sharing your thoughts on this. We completely understand how frustrating this must feel, and we never want any of our members to feel left out. When deciding where to launch first, we looked at our member base, and currently, an estimated 80% of our members use iOS. This is just the first step, and we know how important it is to support our Android users too. While we don't have a timeline to share just yet, we're keeping a close eye on feedback. In the meantime, if you have access to an iPad, you can still download and use the app, and of course, everything is still available to shop as usual on our website! - [I AM NOT SEEING ANY EXCLUSIVE PROMOTIONS OR PUSH NOTIFICATIONS. WHY?](https://help.beautypie.com/en-US/i-am-not-seeing-any-exclusive-promotions-or-push-notifications-why-6429722.md): It sounds like you might be using a shortcut to our website instead of the official app. Sometimes, saving our website to your home screen can look like an app, but it doesn't include app-exclusive features like promotions, live delivery updates, or back-in-stock notifications. To get the full experience, download the official app from the App Store. Just search for Beauty Pie on the Apple App Store and enjoy all the exclusive benefits! - [WHERE CAN I FIND THE APP'S PRIVACY POLICY AND TERMS OF SERVICE?](https://help.beautypie.com/en-US/where-can-i-find-the-app-s-privacy-policy-and-terms-of-service-6429730.md): You can review our privacy policy and terms of service in the 'Legal' section of the apps, which can be found in the 'Settings' section of the 'Me' tab. - [WHAT PERMISSIONS DOES THE APP REQUIRE AND WHY?](https://help.beautypie.com/en-US/what-permissions-does-the-app-require-and-why-6429723.md): The app requires permissions for notifications (to keep you informed about orders and offers), location (to improve delivery accuracy), and storage (to save app data locally). - [WHAT DEVICES AND OPERATING SYSTEMS ARE COMPATIBLE WITH THE APP?](https://help.beautypie.com/en-US/what-devices-and-operating-systems-are-compatible-with-the-app-6429836.md): The app is compatible with iPhones running iOS 17.6 or later. Check the App Store for full compatibility details. - [DOES THE APP OFFER LIVE CHAT SUPPORT?](https://help.beautypie.com/en-US/does-the-app-offer-live-chat-support-6429724.md): Yes! Go to the 'Settings' section in the Beauty Pie App, tap 'Customer Support', and click 'Help'. This will bring you to our Help Center. At the bottom right-hand corner you will see a pink speech bubble. Click here to live chat with our Member Happiness team! - [HOW CAN I CONTACT SUPPORT VIA THE APP?](https://help.beautypie.com/en-US/how-can-i-contact-support-via-the-app-6429725.md): Go to the 'Settings' section in the Beauty Pie App, tap 'Customer Support', and click 'Help'. This will bring you to our Help Center, where you can search for answers to common questions. You can also scroll to the bottom and click 'Contact Us' to see options for contacting our Member Happiness team. - [CAN I TRACK MY REFUND STATUS IN THE APP?](https://help.beautypie.com/en-US/can-i-track-my-refund-status-in-the-app-6429737.md): Currently, you cannot track the status of a refund in the app. Refunds can take up to 3-14 days to process, depending on your financial institution. If you need further assistance regarding a refund, please contact the Member Happiness Team HERE. - [HOW CAN I START A RETURN PROCESS IN THE APP?](https://help.beautypie.com/en-US/how-can-i-start-a-return-process-in-the-app-6429738.md): If you are unhappy with your purchase, please reach out to the Member Happiness Team HERE within 14 days of receipt and we will be happy to help you further. Returns cannot be processed in the app. - [App Technical Issue](https://help.beautypie.com/en-US/app-pricing-issue-7150631.md): If you are encountering any issues when using the App and are viewing an incorrect basket total which isn't reflective of your membership, please ensure that you have the latest updated version of the app (by checking this in the App Store). If you d - [BASKET IS CLEARING IN APP](https://help.beautypie.com/en-US/basket-is-clearing-in-app-7650016.md): If your basket is clearing whilst using the Beauty Pie App on an iPad or iPhone, please note that this will happen if you swipe up and close the App completely. If you keep the App open in the background, your items will remain in the basket. - [HOW DO I MAKE AN APP SPECIFIC SUGGESTION?](https://help.beautypie.com/en-US/how-do-i-make-an-app-specific-suggestion-6429726.md): Shake your device to report a problem or make a suggestion. In addition, you can always contact the Member Happiness team. - [HOW DO I CHECK FOR APP UPDATES?](https://help.beautypie.com/en-US/how-do-i-check-for-app-updates-6429727.md): Visit the App Store, search for the app, and see if an update is available. Tap 'Update' if necessary. However, you can also set up Automatic Downloads for app updates in your device's Settings app. - [HOW DO I TROUBLESHOOT APP PERFORMANCE ISSUES?](https://help.beautypie.com/en-US/how-do-i-troubleshoot-app-performance-issues-6429728.md): We're sorry to hear that you've experienced an issue with our app! If it's slow or crashes, please try signing out, force quitting the app (by swiping up in the app switcher), and ensuring that it's updated by checking the App Store. If the issue continues, shake your device to report a problem or contact the Member Happiness team. - [CAN I USE THE APP OFFLINE?](https://help.beautypie.com/en-US/can-i-use-the-app-offline-6429729.md): Certain features, like browsing products and viewing previously loaded content, are available offline. However, you'll need an internet connection to shop or access account details. - [HOW CAN I TURN OFF 'ABANDON CART' NOTIFICATIONS?](https://help.beautypie.com/en-US/how-can-i-turn-off-abandon-cart-notifications-6429733.md): Abandon cart notifications are included in the 'Product and Membership Updates'. To no longer receive these, you can toggle the 'Product and Membership Updates' off in the 'Push Notifications' setting in the app. - [HOW DO I ADJUST MY PUSH NOTIFICATION SETTINGS?](https://help.beautypie.com/en-US/how-do-i-adjust-my-push-notification-settings-6429734.md): Go to the 'Settings' section in the Beauty Pie App, select 'Push Notifications', and toggle the options for order updates, promotions, or product and membership updates according to your preference. - [WHERE CAN I FIND ORDER DETAILS LIKE INVOICES OR RECEIPTS?](https://help.beautypie.com/en-US/where-can-i-find-order-details-like-invoices-or-receipts-6429739.md): To find invoices or receipts, go to the 'Orders' section in the app (which is in the 'Me' tab). Then select a specific order, and you'll find the order details. - [HOW CAN I VIEW MY ORDER HISTORY AND TRACK MY ORDERS?](https://help.beautypie.com/en-US/how-can-i-view-my-order-history-and-track-my-orders-6429740.md): To view your past purchases, go to the 'Me' section in the app and hit 'Your Orders'. Please note that an order that is in progress will be visible on the Homepage as well as the 'Me' section. - [HOW CAN I ENABLE OR DISABLE PROMOTIONAL NOTIFICATIONS?](https://help.beautypie.com/en-US/how-can-i-enable-or-disable-promotional-notifications-6429741.md): To manage promotional notifications, go to the Beauty Pie app's settings, select 'Notifications,' and toggle promotions on or off. - [CAN I CANCEL MY MEMBERSHIP THROUGH THE APP?](https://help.beautypie.com/en-US/can-i-cancel-my-membership-through-the-app-6429742.md): Once logged in, head to the 'Me' icon in the bottom right corner. Click 'Settings' towards the top. Head to the 'Membership Management' section and select CANCEL. There, you will be presented with your membership end date. - [WHERE CAN I CHECK MY MEMBERSHIP STATUS?](https://help.beautypie.com/en-US/where-can-i-check-my-membership-status-6429743.md): You can view your current membership details by going to the 'Me' section in the app, which is the right-most tab at the bottom of the screen. - [HOW CAN I RENEW MY MEMBERSHIP THROUGH THE APP?](https://help.beautypie.com/en-US/how-can-i-renew-my-membership-through-the-app-6429744.md): Currently, you cannot renew an expired membership within the app. To renew an expired membership, please visit our website and sign in to your Beauty Pie account. Then, go to the 'Membership & Billing' section of your account where you can renew. - [CAN I UPGRADE MY MEMBERSHIP FROM MONTHLY TO ANNUAL WITHIN THE APP?](https://help.beautypie.com/en-US/can-i-upgrade-my-membership-from-monthly-to-annual-within-the-app-6429745.md): Currently, you cannot upgrade your membership within the app. To upgrade, please visit our website and sign in to your Beauty Pie account. Then, go to the 'Membership & Billing' section of your account where you can upgrade your membership. - [CAN I DOWNGRADE/ SWITCH FROM BEAUTY PIE+ TO BEAUTY PIE+ STARTER?](https://help.beautypie.com/en-US/can-i-downgrade-switch-from-beauty-pie-to-beauty-pie-starter-6429749.md): We're thrilled to hear you're interested in switching to the new membership. At the moment, our website doesn't have the functionality to downgrade memberships automatically. If you would like to be on the £29/$29 Starter+ membership at your next renewal, please reach out to our Member Happiness team for assistance. - [CAN I PAUSE/FREEZE MY MEMBERSHIP?](https://help.beautypie.com/en-US/can-i-pause-freeze-my-membership-6429778.md): We understand that circumstances may change. Currently, we don't offer the option to pause or freeze memberships. Instructions to cancel your automatic renewal can be found HERE. If you do choose to cancel your membership and your subscription ends, remember, you can always rejoin at any time! We appreciate your support and want to ensure you get the most out of your membership. If you have any questions or concerns, or if there's anything we can do to help you continue enjoying your membership, please don't hesitate to reach out to our Member Happiness team. We're always here to assist you! - [HOW DO I DOWNGRADE MY ANNUAL MEMBERSHIP TO A MONTHLY PLAN?](https://help.beautypie.com/en-US/how-do-i-downgrade-my-annual-membership-to-a-monthly-plan-6429809.md): From February 17, 2025 - monthly memberships will no longer be available to new joiners, re-joiners, or as a downgrade option. Don't worry - if you're already on monthly, nothing will change for you. But if you ever decide to cancel, you won't be able to switch back to monthly. Need to cancel your annual membership or more questions about downgrading? Talk to our Member Happiness team HERE. - [CAN I MOVE FROM A MONTHLY PLAN TO AN ANNUAL ONE?](https://help.beautypie.com/en-US/can-i-move-from-a-monthly-plan-to-an-annual-one-6429827.md): Yes, absolutely! Just sign in to your Beauty Pie account, and go to the 'Membership & Billing' section of your account. You can then upgrade to the Beauty Pie+ annual membership. Once you check out with a Beauty Pie+ membership in your basket, you'll be moved onto your new annual plan. Just a quick heads-up: from 17th Feb 2025, monthly memberships will no longer be available to new joiners or re-joiners. But if you do decide to change to the annual, you won't be able to switch back to monthly. We wanted to let you know so you can make the best choice for you! - [WILL MY RENEWAL DATE CHANGE WHEN UPGRADING TO AN ANNUAL MEMBERSHIP?](https://help.beautypie.com/en-US/will-my-renewal-date-change-when-upgrading-to-an-annual-membership-6429866.md): No, if you're a Monthly Member, your annual renewal date will be at the end of your monthly term, not the same day of the upgrade. You can check your renewal date under the 'Membership & Billing' section of your account at any time. - [WHERE CAN I ENTER A PROMO CODE?](https://help.beautypie.com/en-US/where-can-i-enter-a-promo-code-6429760.md): You can enter a promo code on the Shopping Bag page prior to continuing to checkout. The promotional code field is visible at the righthand side of the basket when on a laptop/desktop/computer. This is visible when you scroll down in the basket on mobile. For both desktop and mobile, it is below the 'Continue to Checkout' Button. You will need to enter the code in the promo code box and hit 'Apply' for the code to register. Please note that there is a limit of one promotion per order. If a promotion is automatic, but requires you to select your option, this will be visible at the bottom of your basket/cart on both mobile and desktop. - [I FORGOT TO ADD A PROMO CODE TO MY ORDER](https://help.beautypie.com/en-US/i-forgot-to-add-a-promo-code-to-my-order-6429762.md): We are so sorry to hear you forgot to add a promo code at checkout or did not select a promotion at checkout. We are unable to edit an order once it has been placed, as the packing slip is printed at our warehouse within moments of the order going through. This keeps our warehouse efficient and gets your order to you as quickly as possible. We're really sorry for any disappointment this may cause. We would suggest double checking the terms and conditions to see if this can be used on a future order. - [DO YOU HAVE JOINING OFFERS FOR NEW MEMBERS?](https://help.beautypie.com/en-US/do-you-have-joining-offers-for-new-members-6429790.md): From time to time, we do offer special promotions/benefits for new members who are joining. You can refer to the Promotional Terms and Conditions page HERE to see what promotions are running. - [DO YOU DO ADDITIONAL DISCOUNTS AND/OR FREE GIFTS FOR MEMBERS?](https://help.beautypie.com/en-US/do-you-do-additional-discounts-and-or-free-gifts-for-members-6429791.md): From time to time, we do offer special promotions/benefits for our Members (which may include free products, money off products/orders, or free shipping). You can refer to the Promotional Terms and Conditions page HERE to see our current promotions. Be sure to be opted into our marketing emails, SMS alerts, and follow our socials (Instagram, Facebook, and TikTok) to stay up to date on our promotions. - [GIFT WITH PURCHASE PRODUCTS](https://help.beautypie.com/en-US/gift-with-purchase-products-6429812.md): If your Membership included sample / gift Products, then we reserve the right to deduct a charge for the Members Price of the Products from your refund if you cancel the Membership and do not return the sample / gift product in an unused, re-saleable condition. This charge will be notified to you at the time you purchase the Membership. Your payment method may have the full charge deducted if the gift arrives in an unsaleable condition or does not arrive. You will be responsible for the cost of return and for ensuring the Products reach us safely. - [MY PROMOTIONAL CODE ISN'T WORKING](https://help.beautypie.com/en-US/my-promotional-code-isn-t-working-6429825.md): If you have a promo code that isn't working, please double check our promotional terms and conditions page HERE to check whether the code is being applied correctly and/or that you're eligible to redeem the code. Some things to double check if your code isn't working: Does the promotion you are trying to apply have a basket threshold? Does your basket subtotal (before shipping) reach this threshold? Have you already redeemed this promotion? As most of our promotions have a limit of one use per customer (this applies to automatic and code based promotions). Have you redeemed any other promotions or codes on your current order? As most promotions cannot be used in conjunction with other promotions. Is the promotion you are trying to redeem for your member base? As some promotions are intended for members while others are for non-members who are joining. Is the promotion still valid? If the code you're using is valid and still not working, contact Member Happiness HERE. - [MY FREE PRODUCT PROMOTION IS MISSING FROM MY ORDER](https://help.beautypie.com/en-US/my-free-product-promotion-is-missing-from-my-order-6429839.md): We are so sorry to hear this! We would recommend double checking your order summary, as sometimes this can be missed! If you check your order summary and can still not see your free gift, reasons that you may not have received your free product are that another code (more than one) was also used when you made your order (the second code you tried to apply was for the free product), the promo code was not entered properly at checkout, or the threshold for redemptions has been reached. We only allow one promotional code with each order, and some codes are for use by first-time members only. Still have a question? Contact Member Happiness HERE. - [FREE TOTE BAG PROMOTION](https://help.beautypie.com/en-US/free-tote-bag-promotion-7311884.md): Are you having trouble adding your free Tote Bag on the App?. We’ve spotted a little glitch on our App where the free Tote Bag (gorgeous, we know!) is accidentally charging £11.10 at checkout, even when your order is over £50. Don't worry, we are on - [HOW CAN I LEAVE A REVIEW IF MY LINK EXPIRED?](https://help.beautypie.com/en-US/how-can-i-leave-a-review-if-my-link-expired-6429776.md): Currently, to ensure our reviews are exclusively from our members, there is no option to leave a review on a product page unless you are logged in. This is to ensure that all reviews are verified purchases and genuine. Automated emails are sent out 21 days after purchase to invite you to leave a review and to give Members a chance to try out products and give them a fair chance. If it has been over 21 days and your link has expired, please reach out to our Member Happiness team for more assistance HERE. - [HOW CAN I OPT OUT OF REVIEW EMAILS?](https://help.beautypie.com/en-US/how-can-i-opt-out-of-review-emails-6429777.md): To unsubscribe from Review emails, please click into the last review email you were sent. The subject line will be "How Was It?" if you need to search this. Once in the email, you can scroll to the bottom and select 'click here to unsubscribe' as shown below. This will opt you out of receiving review emails going forward. - [WHY CAN'T I SEE MY REVIEW?](https://help.beautypie.com/en-US/why-can-t-i-see-my-review-6429821.md): We use an independent moderated review platform to manage our product reviews and to ensure each review is genuine. This process allows us to approve and reject certain reviews. We have a few rejection criteria which are predetermined by our legal team, which includes: legal claims, abusive/foul language and personal information being given in the review. If you've received an email saying your review has been rejected and you have any questions, please contact Member Happiness HERE. - [DO YOU OFFER VIRTUAL SKINCARE OR MAKEUP CONSULTATIONS?](https://help.beautypie.com/en-US/do-you-offer-virtual-skincare-or-makeup-consultations-6429781.md): We have transitioned from one-on-one consultations to our expert-customised Skincare Quiz. This is designed to offer instant and personalized product recommendations tailored to your specific needs. You can take this quiz HERE. This feature aims to provide a seamless and efficient experience for our members. We're working on the same for supplements, haircare, and body products - including building new technology to help find your perfect foundation shade match at the click of a button! While virtual consultations are no longer available, we want to assure you that we are here to help. Give the quiz above a try, and if you have any other questions, reach out to the Member Happiness Team HERE and we can help! Additionally, we encourage you to explore our wealth of educational materials available in our blogs (linked HERE) and tune in to our weekly Instagram Lives with our founder, Marcia Kilgore. - [OUR COMPLEXION PRODUCTS UNDERTONES/SHADES](https://help.beautypie.com/en-US/our-complexion-products-undertones-shades-6429785.md): Here is a guide to help you better understand the undertones of our EGS Foundation, Concealers, Tinted SPF and Superluminous Products. Like many competitors, each brand will have their own creative way of determining the undertone of a product. With our products, we recommend first identifying your personal undertone. Here are 2 ways of identifying this below: Jewellery Test: Are you more into gold jewellery and all its yellowy warmth? Or are you a cool, crisp silver kind of person? If the answer is gold, you most likely have yellow undertones. If it is silver, your skin is inclined to have pink undertones. White Cloth Test: Put a white cloth next to your bare face and observe what cast your skin takes on. Skin with golden undertones will appear yellowish, while skin with rosey undertones will seem blueish or pinkish. Our Shades will be determined by the colour wheel. You can either choose a foundation shade with the same undertone as your natural skin, or if you want to cancel out any unwanted undertone in your skin you can choose the opposite undertone. For example: if you naturally have a pink undertone, instead of choosing a warm (pink undertone) foundation, we'd recommend a more yellow undertone foundation to help neutralise. Foundation/Superluminous Undertones: Warm - this shade is for anyone with golden or yellow undertone. Cool - this shade is for anyone with pink/peachy/rosy undertones. Neutral - this shade will be for anyone with an equal balance of cool/warm undertones. If you need help with a shade match, please read this article HERE. - [I NEED A SHADE MATCH](https://help.beautypie.com/en-US/i-need-a-shade-match-6429799.md): It's great to hear you're interested in trying one of our products and want to ensure you're purchasing the correct shade. Please contact Member Happiness HERE and we'll pass this onto our Product Experts who will then match you to your most suitable shade. If you would like to match yourself against other Beauty Pie complexion products, please see our shade guide below. 25 to 350 shade Guide: EGS Foundation | EGS Concealer | Superluminous Genius Concealer | Superluminous Tinted Skin Glow Serum | Sheer Tinted SPF 20 (UK only) | Luminous Mineral Skin Tint Broad-Spectrum SPF 40 25: Very Fair | Fair (Previously Very Fair) | Very Fair | Fair 50: Very Fair | Fair (Previously Very Fair) | Very Fair | Fair 100: Very Fair | Fair (Previously Very Fair) | Fair | Fair 175: Fair | Light (Previously Fair) | Light | Light 200: Fair | Light (Previously Fair) | Light | Light 250: Light | Light Warm (Previously Light) | Light Medium | Light Warm 300: Light | Light Warm (Previously Light) | Light Medium | Light Warm 350: Light Medium | Light Medium | Light Medium | Light Medium 400 to 700 Shade Guide: 400: Light Medium | Light Medium | Medium | Light Medium 450: Medium | Medium | Medium | Medium 500: Medium | Medium | Medium | Medium 550: Medium Deep | Medium Deep | Medium Deep | Medium Deep 600: Medium Deep | Medium Deep | Medium Deep | Medium Deep 650: Medium Deep | Medium Deep | Medium Deep | Medium Deep 700: Deep | Deep | Deep | Deep Deep to Deep Dark Guide: 750: Deep | Deep | Deep | Deep 800: Deep | Deep | Deep | Deep 850: Deep Dark | Deep Dark | Deep | Deep Dark 900: Deep Dark | Deep Dark | Deep Dark | Deep Dark 950: Deep Dark | Deep Dark | Deep Dark | Deep Dark Please note, this will be our closest recommendation and our most similar shade but will not be a direct product match. If you need help finding your undertone, please read this article HERE. - [I'VE HAD A REACTION TO A PRODUCT](https://help.beautypie.com/en-US/i-ve-had-a-reaction-to-a-product-6429819.md): It's really disappointing for us to hear you've had a reaction to one of our products - we always raise these queries with both our Quality Assurance and Product Development Teams as our BEAUTY PIE Member's safety remains incredibly important to us. If you can please submit the contact form HERE and include any relevant photographs and details about the reaction and which product that you believed caused this. Our team will supply you with one of our skin reaction forms to complete once your request has been sent in. We would of course advise in the meantime that you discontinue use of the product and we hope that this will ease or stop the reaction entirely and our team will look into this as a matter of urgency for you. - [HOW CAN I GET TAILORED PRODUCT ADVICE?](https://help.beautypie.com/en-US/how-can-i-get-tailored-product-advice-6429822.md): We suggest trying our expert-customised, Skincare Quiz. This is designed to offer instant and personalised product recommendations tailored to your specific needs. You can take this quiz HERE. This feature aims to provide a seamless and efficient experience for our members. We're working on the same for supplements, haircare and body products - including building new technology to help find your perfect foundation shade match at a click of a button! Give the quiz above a try, and if you have any other questions, let us know and we can help! You can contact our Member Happiness team HERE! Let us know any details about your skin type, any skin concerns you might have and what you'd ultimately like to achieve from a daily skincare routine. We can then tailor a specific skincare regime to your needs. We can also help you on our social media channels - just leave a comment and we'll get back to you ASAP! Lastly, we encourage you to explore our wealth of educational materials available in our blogs (linked HERE) and tune in to our weekly Instagram Lives with our founder, Marcia Kilgore. - [WHICH PRODUCTS CAN I USE WHILE PREGNANT/BREASTFEEDING?](https://help.beautypie.com/en-US/which-products-can-i-use-while-pregnant-breastfeeding-6429838.md): We would love to help you find products suitable for use during pregnancy/breastfeeding. Not all ingredients are safe or recommended for use during pregnancy, and we've compiled a list of the key ones to make things easy. Each pregnancy is unique, and due to personal hormone changes you may react differently to what you're used to using. The following skincare ingredients are best avoided when you're expecting: Retinol and retinoids (Vitamin A) Salicylic acid Alpha-arbutin AHA & BHA Acids (Glycolic Acid) We of course always recommend consulting your doctor when incorporating any new products whilst you are pregnant if you are unsure. We list all product ingredients on the product description pages on our website for your ease, so you can cross-reference the ingredients list against a list of ingredients you are wanting to avoid. In addition, we don't recommend using Beauty Pie supplements during pregnancy. This isn't due to any major safety concerns, but rather regulatory requirements. If you discover you're pregnant and have been taking our supplements, there's no need for alarm. Simply stop using them and consult your healthcare provider. If you need further help picking out specific products, read our curated list of BEAUTY PIE products for pregnant or breastfeeding women HERE or take our skincare quiz HERE, just be sure to note you are pregnant/breastfeeding! - [WHICH OF YOUR SKINCARE PRODUCTS ARE FRAGRANCE FREE?](https://help.beautypie.com/en-US/which-of-your-skincare-products-are-fragrance-free-6429847.md): We're constantly working to have an equal balance of both fragrance-free and fragranced beauty products, as some active ingredients often need a slight fragrance. On each product page, we note if a product is fragrance-free. This information can be found by scrolling down to the "Full Ingredients List" tab, and you will see the below, which mentions that fragrance is not included: Please note that this list will vary from product to product. If the product page doesn't mention "no added fragrance", the product contains fragrance. If you have clarifying questions about specific products, reach out to our Member Happiness HERE. - [WHICH OF YOUR PRODUCTS ARE VEGAN FRIENDLY?](https://help.beautypie.com/en-US/which-of-your-products-are-vegan-friendly-6429854.md): You'll be very pleased to hear that at BEAUTY PIE we do not test our products on animals, we only test our products exclusively on willing humans. We also wherever possible try to avoid using animal derivatives. On each product page, we note if a product is vegan/free from animal derivatives. This information can be found by scrolling down to the 'Highlights' section of the product page, and looking for the Vegan symbol. If the product page does not contain the above symbol, the product contains animal derivatives. If you have clarifying questions about specific products, reach out to our Member Happiness HERE. - [I AM INTERESTED IN RESELLING BEAUTY PIE PRODUCTS](https://help.beautypie.com/en-US/i-am-interested-in-reselling-beauty-pie-products-6429783.md): Please be advised that we do not operate within the means of having our products sold at wholesale or for resale purposes (including, but not limited to, unauthorized sellers on sites like Amazon/eBay or physical retail locations). We are an independent company that supplies products at factory-cost prices directly to our members. You must purchase our products as an individual and for private use, not as a wholesaler or reseller. We reserve the right to cancel orders where we believe that they are intended for resale. Full Ts&Cs on this can be found here: https://www.beautypie.com/legal/terms-and-conditions - [WHY WAS MY PAYMENT DECLINED WHEN PLACING AN ORDER?](https://help.beautypie.com/en-US/why-was-my-payment-declined-when-placing-an-order-6429787.md): I am so sorry to hear your payment method has been declined. Can you first please ensure: The card number and security code have been entered correctly. Your card was issued in the UK. Your IP address is in the UK. Your card is not expired. You are not using a prepaid debit card or gift card. We do not accept Visa gift cards, American Express gift cards, or Mastercard gift cards. If you continue to have trouble after double checking the above, we suggest attempting to checkout with PayPal or Apple Pay. - [DO YOU OFFER GIFT WRAPPING?](https://help.beautypie.com/en-US/do-you-offer-gift-wrapping-6429794.md): No, we do not offer a gift wrapping service. Your order will be wrapped in protective paper and a pink Beauty Pie Box to help protect the packaging whilst in transit. - [CAN I GET A GIFT RECEIPT?](https://help.beautypie.com/en-US/can-i-get-a-gift-receipt-6429795.md): We are so pleased to hear you are gifting Beauty Pie! Please be assured that our invoices/order summaries do not contain pricing information. It solely notes the recipient's name, address, product names, quantities, and a gift message (if added at checkout). - [PAYMENT METHODS](https://help.beautypie.com/en-US/payment-methods-6429814.md): WE ACCEPT THE FOLLOWING PAYMENT METHODS American Express Debit Mastercard EEA Maestro International Mastercard Business Mastercard Corporate Mastercard Credit Mastercard Debit Commercial International Mastercard Debit Personal International Mastercard Fleet Mastercard Purchasing Mastercard Signia Mastercard World UK Maestro Visa Business Visa Corporate Visa Credit Visa Debit Visa Debit Commercial International Visa Electron Visa Purchasing PayPal Our site does not accept prepaid debit cards (like the Visa gift card, Mastercard gift card, or American Express gift card). PAYING FOR YOUR MEMBERSHIP Simply add the type of BEAUTY PIE membership you want; choose from BEAUTY PIE+ (£59/year as an upfront payment, works out at less than £5/month), or BEAUTY PIE STARTER (£29/year as an upfront payment). You can buy a membership on its own or add it to your bag with your first shop of BEAUTY PIE products (which - if a membership is in your bag - will automatically appear at their transparent members price). Active memberships automatically renew at the end of their terms (whether monthly or yearly), with payment being taken from the payment method most recently used on your account or the method you chose in your account settings. - [I'M HAVING SOME TROUBLE PLACING MY ORDER](https://help.beautypie.com/en-US/i-m-having-some-trouble-placing-my-order-6429840.md): We are so sorry to hear that you are having trouble placing your order. Can you please start by: Logging out and logging back in through the link HERE. Clearing your Cache/Cookies and browsing history to allow the site to refresh fully from your side. Trying to login/checkout using a different browser or device. If none of the above steps resolve the issue you have reported, we would like to investigate this further with our Technical Team. Could you please contact our Member Happiness team HERE with: A screenshot and/or detailed description of the issue that you are seeing and the webpage you are currently being shown. Confirm what device you are currently using (e.g. laptop, phone or tablet etc). - [IT SAYS I'M ALREADY A MEMBER WHEN I ADD A MEMBERSHIP](https://help.beautypie.com/en-US/it-says-i-m-already-a-member-when-i-add-a-membership-6429855.md): An error message will appear if you already have a membership in your bag, when trying to add another. Please make sure your bag is either empty or features products only, before selecting your chosen membership. If you continue to have any issues, contact Member Happiness HERE. - [WHAT IS YOUR RETURN POLICY FOR GIFTS?](https://help.beautypie.com/en-US/what-is-your-return-policy-for-gifts-6429793.md): We do not currently have an exchange system in place and are unable to provide store credit for returned gifts. A refund for a returned item can only be sent to the purchaser's original payment method. Please read more about our Return Policy HERE. - [AN ITEM IN MY BEAUTY PIE ORDER HAS ARRIVED DAMAGED](https://help.beautypie.com/en-US/an-item-in-my-beauty-pie-order-has-arrived-damaged-6429832.md): In the unfortunate event that a product has been delivered to you damaged, please contact our customer service team HERE with your name, order number, the name of the product, and a photo of the damaged product and we'll respond as soon as we can! We'd like to apologise for the inconvenience. - [AN ITEM IN MY BEAUTY PIE ORDER IS WRONG](https://help.beautypie.com/en-US/an-item-in-my-beauty-pie-order-is-wrong-6429844.md): In the rare event that you've received an incorrect item in your order, please reach out to our Member Happiness team HERE with the name of the product you're missing and a photo of what was received instead, and we'll respond as soon as we can! Our apologies for any inconvenience you've encountered. - [CAN I RETURN A BEAUTY PIE ITEM IF I DON'T LIKE IT?](https://help.beautypie.com/en-US/can-i-return-a-beauty-pie-item-if-i-don-t-like-it-6429851.md): We hope you love your purchase! We understand sometimes something may not be quite right for you. If you are unhappy with your purchase, please reach out to us within 14 days of receipt and we will be happy to help you further. A few things to note: To be eligible for a refund, items need to be in their original condition. You have 14 days from the date of delivery to ask us for a refund. Due to hygiene reasons, certain items can't be returned for a refund if they have been opened. Please note that due to the nature of cosmetic products, this restriction applies to many of our products. This applies to face, body, makeup, haircare or supplement items and certain devices that are opened, used or the seal is broken. Clothing and textiles can be tried on like you would in a store, with the tags attached. We do not currently have an exchange system in place. Enhanced Returns Policy We offer an enhanced returns policy for the products listed below. For these, we accept returns of unused and gently used items free of charge within 30 days of purchase for a full refund. Heavily used products are not eligible. The products currently eligible for enhanced returns are identified on their product page. These are: Superluminous Tinted Skin Glow Serum Superluminous Under-Eye Genius Wondercolour Longwear Cream Eyeshadow Sticks Wrap Star Tubing Mascara Wondergloss Collagen Lip Oil Unlipstick Modern Matte Lip Tint Youthbomb 360 Radiance Concentrate Youthbomb Extreme Triple Retinal Renewal Serum Triple Hyaluronic Acid Serum Uber Youth Chest & Neck Serum-Spray C-Wave Light Facial LED Mask Dynamo Deep LED Mask To make a return under our enhanced returns policy, please contact our Member Happiness Team within 30 days of receipt. We offer a free returns service for these items via our pre-paid returns service. If you use your own postal method instead, this will be at your cost and may result in your return taking longer to process. This does not affect your 14 day cancellation rights if the product is unused, nor does it affect your legal rights. How BEAUTY PIE returns work: Request a returns authorisation: Let our Member Happiness Team know you'd like to make a return for eligible items within 14 days of receipt. (Or 30 days for the products listed above eligible for our enhanced returns policy.) Return your item: We'll provide a prepaid return label for a free and easy return through InPost return lockers. Find your nearest locker HERE. If you are unable to use InPost or choose not to, you will be responsible for the return shipping costs. Get your refund: Once we receive your item, we'll aim to process your refund within 14 days to your original payment method. We're here to help! If you received the wrong item or your order arrived damaged, please contact our Member Happiness Team immediately for assistance. For full terms and conditions, including information on your cancellation rights, click here. Important: Please ensure all returns are authorised by our Member Happiness Team prior to sending back your items. Unauthorised returns may be shipped back to you at your own cost. We reserve the right to deactivate accounts with unusual return activity, such as returning items that have been used or worn for a long time. In such cases, please contact our Member Happiness Team to discuss the issue. We can only deal with returns for purchases made at beautypie.com. If you have purchased a product from another retailer, please contact them directly. For kit purchases, all components must be returned for a refund - we cannot refund individual components. If you have bought items with a promo code and returned one or some of these items, we will deduct a percentage of the promotion value from your refund. If you originally paid with credit, we will provide any refund as credit. - [NOT HAPPY WITH ONE OF YOUR PRODUCTS?](https://help.beautypie.com/en-US/not-happy-with-one-of-your-products-6429860.md): While it's not what we want to hear, because we hope you love each and every thing we make, would you please take a few minutes to tell us about it so we can learn and improve to give you the best possible BEAUTY PIE experience? Please contact our Member Happiness team HERE with your name, order number and the name of the product and we'll pass on your feedback. We can only accept a return for an item if it is in its original, unopened and unused, condition. For more information on our returns policy, please see HERE. - [CAN I BUY SEPARATE BOXES?](https://help.beautypie.com/en-US/can-i-buy-separate-boxes-6429796.md): We are unable to send any extra pink delivery boxes with an order, we're sorry for any disappointment! - [WHAT ARE YOUR ECO CREDENTIALS WHEN IT COMES TO PACKAGING?](https://help.beautypie.com/en-US/what-are-your-eco-credentials-when-it-comes-to-packaging-6429829.md): We opt for minimalist chic, yet high-quality design and packaging options, because we not only think they look more luxurious, but they're more likely to be recyclable. You won't see us using any over-the-top fancy caps or rigid false-bottomed plastic jars. We've chosen plant-based inks and recyclable and recycled board for our cartons. We do our best to avoid metallics and foil because it is testing on the environment (and the people who have to work with it). Too much cosmetic packaging currently ends up in landfill, and the more complex the componentry, the less easily it can be broken down for recycling. At BEAUTY PIE, we're always working to make our packaging as ecologically conscious as possible and welcome your suggestions and comments. We're still not perfect, but we always try to make the best choices and push for better options with our suppliers. You can read more about this in detail on our blog HERE. - [CAN YOU USE LESS PACKAGING?](https://help.beautypie.com/en-US/can-you-use-less-packaging-6429850.md): Packaging reduction is a goal for us at BEAUTY PIE for all current and new products. For example, working to remove unnecessary cartons and liners. However, there are a number of hidden technical functions of some of the layers of packaging that are worth noting. The liner provides cushioning for the product. This allows the primary box to consist of less material overall. The carton products arrive in can often be a regulatory requirement (as often there isn't the space on the product itself for the necessary legal information). Change to UK orders as of mid-March 2025: We listened to member feedback in relation to using less packaging, and we've not only achieved that, but we've ensured our products are better protected and processed by us more efficiently, so you receive your orders faster. It's win win. Our new 'void fill' packaging offers improved product protection for each order; much less material use overall; and increased packing efficiency at our warehouse. As always, our new packaging is 100% recyclable with other paper/cardboard products. - [CAN I RETROSPECTIVELY APPLY A PROMO TO AN ORDER THAT HAS ALREADY BEEN PLACED?](https://help.beautypie.com/en-US/can-i-retrospectively-apply-a-promo-to-an-order-that-has-already-been-placed-6429798.md): We do not offer the retroactive application of promotions to orders. This means that a specific promotional code must be applied at checkout within the timeframe noted on the Promotions Terms and Conditions Page (linked HERE). If these conditions are not met, the order is not eligible for that promotion. - [CAN I ADD A GIFT MESSAGE?](https://help.beautypie.com/en-US/can-i-add-a-gift-message-6429823.md): Yes, you can add a gift message at checkout by ticking the box that notes 'I'd like to add a gift message'. As we're unable to amend orders once placed, unfortunately we cannot add a gift message to an order once you've checked out. - [I FORGOT TO ADD A PRODUCT OR I'D LIKE TO SWAP OUT A PRODUCT! CAN I AMEND MY ORDER?](https://help.beautypie.com/en-US/i-forgot-to-add-a-product-or-i-d-like-to-swap-out-a-product-can-i-amend-my-order-6429824.md): We are sorry to hear you forgot to add an item to your recently placed order! Unfortunately, we are unable to edit an order once it has been placed, as the packing slip is printed at our warehouse within moments of the order going through. This keeps our warehouse efficient and gets your order to you as quickly as possible. We're really sorry for any disappointment this may cause. - [CAN I CHANGE MY DELIVERY ADDRESS ONCE I'VE PLACED AN ORDER?](https://help.beautypie.com/en-US/can-i-change-my-delivery-address-once-i-ve-placed-an-order-6429831.md): We are sorry to hear the address on your order is incorrect or the address is missing information. To deliver our BEAUTY PIE members their pink boxes as quickly as possible, orders are processed as soon as they are received in our warehouse and as such we cannot cancel or update/change addresses. If your order has already been dispatched, the courier will return this to us if it is undeliverable at the entered shipping address. For orders that are returned to us, we will reach out directly for next steps. If you have any questions, contact us HERE. - [CAN I CANCEL MY ORDER?](https://help.beautypie.com/en-US/can-i-cancel-my-order-6429833.md): Unfortunately, no orders can be cancelled once they have been placed. The Member Happiness Team cannot cancel or amend any orders once placed, this is because the packing slip is printed at our warehouse within moments of the order going through. This keeps our warehouse efficient to get orders out as quickly as possible. However, please reach out once your order has been delivered and we can help provide returns instructions which are free of charge. For a detailed explanation of our returns process please see our Terms and Conditions or our 'Returns' section HERE. - [DO YOU HAVE A REFERRAL SCHEME](https://help.beautypie.com/en-US/do-you-have-a-referral-scheme-6429800.md): If you successfully refer a friend to Beauty Pie, your credit will automatically be applied to your account. No code required. When you login to your account, you should see a banner at the top of the screen that notes you have a credit waiting! - [CAN I BUY MY FRIENDS/FAMILY PRODUCTS WITH MY BEAUTY PIE MEMBERSHIP?](https://help.beautypie.com/en-US/can-i-buy-my-friends-family-products-with-my-beauty-pie-membership-6429865.md): Yes, you can use your account to buy gifts for your friends and family but please support the club by encouraging friends, colleagues and family members to join. We encourage you to use your Refer A Friend link to share with friends and family, it's a win-win! See more details HERE.