Beauty Pie

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If you're unable to log in, double check you're using the correct email/password, have selected the correct country (UK), are connected to the internet, and that the app is up to date. If you continue to have problems, try resetting your password by selecting "Forgot Password?" on the login screen. We'll send a reset link to your registered email address. Please ensure to check junk and spam folders as sometimes we can fall into these. Still having trouble? Please contact our Member Happiness team via HERE.

I'M HAVING TROUBLE LOGGING INTO THE APP. WHAT SHOULD I DO?

Login And Account Access

CAN I USE MY BEAUTY PIE MEMBERSHIP DISCOUNT AT LIBERTY?

I ALREADY HAVE A MEMBERSHIP, WHY ARE YOU CHARGING ME FOR ANOTHER?

IS THERE A DIFFERENCE BETWEEN BENEFITS FOR BEAUTY PIE+ AND BEAUTY PIE STARTER?

HOW DO I VIEW MY MEMBER BENEFITS?

WHAT BENEFITS DO I GET AS A MONTHLY MEMBER?

WHAT BENEFITS DO I GET AS A BEAUTY PIE+ ANNUAL MEMBER

HOW DO I CANCEL MY MEMBERSHIP?

I'M IN MY 14 DAY COOLING OFF PERIOD BUT I'VE PLACED AN ORDER. CAN I CANCEL?

HOW CAN I CHANGE MY PAYMENT METHOD?

WHY HAS THE PRICE OF A PRODUCT CHANGED?

WHEN WILL A PRODUCT BE BACK IN STOCK?

WELCOME AND ANNIVERSARY GIFTS

About My Membership

I'VE SEEN YOU COMPARE PRICES OF SPECIFIC PRODUCTS. HOW DOES THAT WORK?

ARE BEAUTY PIE PRODUCTS IDENTICAL TO OTHER PRODUCTS ON THE MARKET?

HOW DO WE CHOOSE WHICH PRODUCTS TO COMPARE OURS TO?

CALIFORNIA PROPOSITION 65 WARNINGS

COMPARISON TABLES - WHO WE MEASURED OURSELVES AGAINST

C-WAVE LIGHT FACIAL DUAL LIGHT LED TREATMENT FAQs & TROUBLESHOOTING GUIDE

DO YOU SELL SAMPLES?

WHERE CAN I FIND THE BATCH NUMBER ON MY PRODUCT?

WHY IS MY FAVOURITE PRODUCT OUT OF STOCK?

WHAT IS THE SHELF LIFE OR EXPIRATION DATE OF YOUR PRODUCTS?

ARE SAMPLES AVAILABLE?

ABOUT PLASTIC NEUTRAL

Are Your Products Non-Comedogenic?

WHERE ARE BEAUTY PIE PRODUCTS MADE?

WHAT DOES CLEAN BEAUTY MEAN TO BEAUTY PIE?

ARE BEAUTY PIE PRODUCTS CRUELTY FREE?

DOES BEAUTY PIE PERFORM TESTING ON ANIMALS?

BEAUTY PIE CANDLE CARE

WHERE'S THE WISHLIST?

Our Products

CAN I SEND GIFTS TO THE US?

I RECEIVED A DUPLICATE ORDER/ ITEMS I DID NOT ORDER

DIVERTING YOUR EVRI ORDER TO A PARCEL SHOP

DIVERTING YOUR EVRI ORDER TO A LOCKER

CAN I GET AN INVOICE FOR MY ORDER?

SOMETHING IS MISSING FROM MY ORDER

DELIVERY OPTIONS AND CHARGES

WHICH COUNTRIES DOES BEAUTY PIE CURRENTLY SHIP TO?

HOW MUCH DOES BEAUTY PIE CHARGE FOR SHIPPING/DELIVERY?

HOW LONG DOES DELIVERY TAKE?

HOW CAN I FIND OUT WHERE MY ORDER IS?

DOES THE PACKING SLIP HAVE PRICES ON?

Delivery

HOW CAN I UPDATE MY ADDRESS BOOK?

HOW CAN I REMOVE MYSELF / OPT OUT OF YOUR MAILING LIST

DO YOU HAVE A PHONE NUMBER?

I WAS CHARGED, BUT I DID NOT PURCHASE ANYTHING

I CANCELLED MY MEMBERSHIP, BUT I WAS CHARGED ANYWAY

HOW CAN I UPDATE OR CHANGE MY EMAIL ADDRESS?

IF I AM MOVING, CAN I TRANSFER MY UK ACCOUNT TO THE US?

I DID NOT RECEIVE MY MEMBERSHIP RENEWAL EMAIL

MY MEMBERSHIP RENEWED, BUT I WANT TO CANCEL. CAN I GET A REFUND?

MY BASKET IS SHOWING NON-MEMBER PRICES

HOW DO I SIGN INTO MY ACCOUNT?

WHY AM I NOT SEEING MY MEMBER PRICES?

I CAN'T SEE MY SPENDING LIMIT (ALLOWANCE)

HOW IS PAYMENT TAKEN FOR THE MEMBERSHIP RENEWAL?

MY MEMBERSHIP HAS FAILED TO RENEW - WHAT NOW?

WHY DID MY BASKET CLEAR AFTER I LOGGED IN?

Account Queries

WHY AM I UNABLE TO CHECK OUT WITH A FREE TRIAL?

DO YOU OFFER A FREE TRIAL OR MONTHLY MEMBERSHIP?

WILL I GET A WELCOME BOX OR PRE-PICKED BOX?

WORK WITH US

WHAT MEMBERSHIP OPTIONS DO YOU HAVE?

IS THERE A LIMIT TO THE NUMBER OF PRODUCTS I CAN BUY? CAN I BUY MULTIPLES AT ONCE?

CAN I PAY FOR THE PLAN IN INSTALLMENTS?

HOW DOES BEAUTY PIE WORK?

DO I GET TO CHOOSE MY PRODUCTS?

DOES BEAUTY PIE MANUFACTURE ITS OWN LUXURY SKINCARE AND MAKEUP?

CAN I BUY BEAUTY PIE PRODUCTS WITHOUT A MEMBERSHIP?

HOW MUCH WILL BEAUTY PIE COST EACH MONTH?

HOW DO WE CALCULATE THE TRADITIONAL RETAIL PRICE OF EACH PRODUCT

WHY IS THERE A MEMBERSHIP FEE?

HOW AND WHEN DO I PAY FOR MEMBERSHIP?

WHICH PAYMENT METHODS DOES BEAUTY PIE ACCEPT?

How Does It Work?

MEMBER BENEFITS: WHY DO I KEEP SEEING THE SAME AND/OR ONE SAMPLE AT CHECKOUT?

First Order Discount (Email/Newsletter Opt In) Promo Troubleshooting

HOW TO ENSURE YOU DON'T MISS BEAUTY PIE EMAILS

MEMBER HAPPINESS DISCOUNT CREDIT CODES

BLUE LIGHT OFFERS/ PROMOTIONS

Member + Non- Member Promotions

WHY CAN I NOT LOGIN TO THE APP?

HOW DO I MANAGE MY ADDRESS BOOK IN THE APP?

HOW CAN I UPDATE MY ACCOUNT DETAILS IN THE APP?

WHY CAN'T I LOGIN TO THE APP IF I'M NOT A MEMBER?

HAVING TROUBLE LOGGING IN?

WHY AM I NOT RECEIVING MY LOGIN VERIFICATION CODE ON MY WORK EMAIL ADDRESS?

IS THE APP AVAILABLE FOR ANDROID DEVICES?

I AM NOT SEEING ANY EXCLUSIVE PROMOTIONS OR PUSH NOTIFICATIONS. WHY?

WHERE CAN I FIND THE APP'S PRIVACY POLICY AND TERMS OF SERVICE?

Miscellaneous

WHAT PERMISSIONS DOES THE APP REQUIRE AND WHY?

WHAT DEVICES AND OPERATING SYSTEMS ARE COMPATIBLE WITH THE APP?

Technical Requirements

DOES THE APP OFFER LIVE CHAT SUPPORT?

HOW CAN I CONTACT SUPPORT VIA THE APP?

CAN I TRACK MY REFUND STATUS IN THE APP?

HOW CAN I START A RETURN PROCESS IN THE APP?

App Technical Issue

BASKET IS CLEARING IN APP

App Customer Support

HOW DO I MAKE AN APP SPECIFIC SUGGESTION?

HOW DO I CHECK FOR APP UPDATES?

HOW DO I TROUBLESHOOT APP PERFORMANCE ISSUES?

CAN I USE THE APP OFFLINE?

App- Specific Features

HOW CAN I TURN OFF 'ABANDON CART' NOTIFICATIONS?

HOW DO I ADJUST MY PUSH NOTIFICATION SETTINGS?

Notifications Management

WHERE CAN I FIND ORDER DETAILS LIKE INVOICES OR RECEIPTS?

HOW CAN I VIEW MY ORDER HISTORY AND TRACK MY ORDERS?

Order Management

HOW CAN I ENABLE OR DISABLE PROMOTIONAL NOTIFICATIONS?

App- Only Promotions And Discounts

CAN I CANCEL MY MEMBERSHIP THROUGH THE APP?

WHERE CAN I CHECK MY MEMBERSHIP STATUS?

HOW CAN I RENEW MY MEMBERSHIP THROUGH THE APP?

CAN I UPGRADE MY MEMBERSHIP FROM MONTHLY TO ANNUAL WITHIN THE APP?

Membership Management

CAN I DOWNGRADE/ SWITCH FROM BEAUTY PIE+ TO BEAUTY PIE+ STARTER?

CAN I PAUSE/FREEZE MY MEMBERSHIP?

HOW DO I DOWNGRADE MY ANNUAL MEMBERSHIP TO A MONTHLY PLAN?

CAN I MOVE FROM A MONTHLY PLAN TO AN ANNUAL ONE?

WILL MY RENEWAL DATE CHANGE WHEN UPGRADING TO AN ANNUAL MEMBERSHIP?

Upgrading/Downgrading My Plan

WHERE CAN I ENTER A PROMO CODE?

I FORGOT TO ADD A PROMO CODE TO MY ORDER

DO YOU HAVE JOINING OFFERS FOR NEW MEMBERS?

DO YOU DO ADDITIONAL DISCOUNTS AND/OR FREE GIFTS FOR MEMBERS?

GIFT WITH PURCHASE PRODUCTS

MY PROMOTIONAL CODE ISN'T WORKING

MY FREE PRODUCT PROMOTION IS MISSING FROM MY ORDER

FREE TOTE BAG PROMOTION

Promotion Questions

HOW CAN I LEAVE A REVIEW IF MY LINK EXPIRED?

HOW CAN I OPT OUT OF REVIEW EMAILS?

WHY CAN'T I SEE MY REVIEW?

Reviewing Products

DO YOU OFFER VIRTUAL SKINCARE OR MAKEUP CONSULTATIONS?

OUR COMPLEXION PRODUCTS UNDERTONES/SHADES

I NEED A SHADE MATCH

I'VE HAD A REACTION TO A PRODUCT

HOW CAN I GET TAILORED PRODUCT ADVICE?

WHICH PRODUCTS CAN I USE WHILE PREGNANT/BREASTFEEDING?

WHICH OF YOUR SKINCARE PRODUCTS ARE FRAGRANCE FREE?

WHICH OF YOUR PRODUCTS ARE VEGAN FRIENDLY?

Choosing My Products

I AM INTERESTED IN RESELLING BEAUTY PIE PRODUCTS

WHY WAS MY PAYMENT DECLINED WHEN PLACING AN ORDER?

DO YOU OFFER GIFT WRAPPING?

CAN I GET A GIFT RECEIPT?

PAYMENT METHODS

I'M HAVING SOME TROUBLE PLACING MY ORDER

IT SAYS I'M ALREADY A MEMBER WHEN I ADD A MEMBERSHIP

Placing An Order

WHAT IS YOUR RETURN POLICY FOR GIFTS?

AN ITEM IN MY BEAUTY PIE ORDER HAS ARRIVED DAMAGED

AN ITEM IN MY BEAUTY PIE ORDER IS WRONG

CAN I RETURN A BEAUTY PIE ITEM IF I DON'T LIKE IT?

NOT HAPPY WITH ONE OF YOUR PRODUCTS?

Returns

CAN I BUY SEPARATE BOXES?

WHAT ARE YOUR ECO CREDENTIALS WHEN IT COMES TO PACKAGING?

CAN YOU USE LESS PACKAGING?

Our Packaging

CAN I RETROSPECTIVELY APPLY A PROMO TO AN ORDER THAT HAS ALREADY BEEN PLACED?

CAN I ADD A GIFT MESSAGE?

I FORGOT TO ADD A PRODUCT OR I'D LIKE TO SWAP OUT A PRODUCT! CAN I AMEND MY ORDER?

I'M HAVING TROUBLE LOGGING INTO THE APP. WHAT SHOULD I DO?Updated a month ago