CAN I RETURN A BEAUTY PIE ITEM IF I DON'T LIKE IT?Updated 16 days ago
We hope you love your purchase! We understand sometimes something may not be quite right for you. If you are unhappy with your purchase, please reach out to us within 14 days of receipt and we will be happy to help you further.
A few things to note
To be eligible for a refund, items need to be in their original condition. You have 14 days from the date of delivery to ask us for a refund.
Due to hygiene reasons, certain items can't be returned for a refund if they have been opened. Please note that due to the nature of cosmetic products, this restriction applies to many of our products. This applies to face, body, makeup, haircare or supplement items and certain devices that are opened, used or the seal is broken.
Clothing and textiles can be tried on like you would in a store, with the tags attached.
We do not currently have an exchange system in place.
Enhanced Returns Policy
We offer an enhanced returns policy for the products listed below. Unused and gently used items may be eligible within 30 days of receipt. Heavily used products are not eligible. Contact our Member Happiness Team to confirm the next steps for your location.
The products currently eligible for enhanced returns are identified on their product page. These are:
- Superluminous Tinted Skin Glow Serum
- Superluminous Under-Eye Genius
- Wondercolour Longwear Cream Eyeshadow Sticks
- Wrap Star Tubing Mascara
- Wondergloss Collagen Lip Oil
- Unlipstick Modern Matte Lip Tint
- Youthbomb 360 Radiance Concentrate
- Youthbomb Extreme Triple Retinal Renewal Serum
- Triple Hyaluronic Acid Serum
- Uber Youth Chest & Neck Serum-Spray
- C-Wave Light Facial LED Mask
- Dynamo Deep LED Mask
To ask about an enhanced return, please contact our Member Happiness Team within 30 days of receipt.
This does not affect your 14 day cancellation rights if the product is unused, nor does it affect your legal rights.
How BEAUTY PIE returns work:
Request a returns authorisation: Let our Member Happiness Team know you'd like to make a return for eligible items within 14 days of receipt. (Or 30 days for the products listed above eligible for our enhanced returns policy.)
Return your item: For eligible UK returns, we'll provide a prepaid InPost return label so you can return your items free of charge. For US returns that require you to mail an item back, return shipping is your responsibility. UK customers who cannot use InPost or choose another return method are responsible for the return shipping costs.
Get your refund: Once we receive your item, we'll aim to process your refund within 14 days to your original payment method.
We're here to help!
If you received the wrong item or your order arrived damaged, please contact our Member Happiness Team immediately for assistance.
Important:
Please ensure all returns are authorised by our Member Happiness Team prior to sending back your items. Unauthorised returns may be shipped back to you at your own cost.
We reserve the right to deactivate accounts with unusual return activity, such as returning items that have been used or worn for a long time. In such cases, please contact our Member Happiness Team to discuss the issue.
We can only deal with returns for purchases made at beautypie.com. If you have purchased a product from another retailer, please contact them directly.
For kit purchases, all components must be returned for a refund - we cannot refund individual components.
If you have bought items with a promo code and returned one or some of these items, we will deduct a percentage of the promotion value from your refund.
If you originally paid with credit, we will provide any refund as credit.